AutoNation Chevrolet Amarillo in Amarillo including address, phone, dealer reviews, directions, a map, inventory and more

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2200 I-40 E
Amarillo, TX 79103

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Sales Department

Sun Closed
Mon 8:00am – 8:00pm
Tue 8:00am – 8:00pm
Wed 8:00am – 8:00pm
Thu 8:00am – 8:00pm
Fri 8:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 8:00am – 5:00pm

Reviews of AutoNation Chevrolet Amarillo

Overall Rating:

4.9 (out of 5)

99% recommend this dealer

285 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Great service!

Reviewed by Whitney Russell from DenverAugust 13, 2021

My family and I were driving home to Denver from Ft. Worth on 4th of July when our brand new, 2021 GMC Denali broke down. My husband and I were stranded in the middle of no where with our 4-month old baby and dog. We had the car towed to the nearest GMC dealership which was Autonation East in Amarillo. Because it was a holiday, they were closed and so we left the vehicle there. On Tuesday, July 6th we received a call from our Service Representative, Stephen Martinez. Stephen told me that the car was in the garage and his technician was starting to tear into the engine to understand what went wrong. Because it was under warranty and obvious engine failure, he informed me that it would take some time (about 2 weeks) for his technician to diagnosis the problem. He said he would keep me updated every step of the way. Once they had found the root cause, they informed GMC. GMC was extremely difficult to work with however Stephen continued to offer great support and service. When we finally received guidance from GMC, Stephen pushed to get our vehicle repaired as soon as he could. At this point we were a month without our vehicle with little to no help from GMC. Stephen and his team understood our frustration and decided to take control of the situation. Stephen and his General Manager, Jimmy Allen found a driver to deliver the vehicle to our front door. After a very long and frustrating process, we were so thankful to have their help and support. Stephen has become a friend, and I am so grateful for his communication, honesty and support.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

We are pleased to hear you had such a positive experience with us, Whitney! Please let us know if there is anything else we can do for you; we are more than happy to help!

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Professional and top notch customer service

Reviewed by Arthur G. from New MexicoMay 07, 2021

A.D did a fantastic job with answering all my question's and was up front about everything if he didn't know the answer he would immediately say I don't know but let me go find out, that is hard to find these days specially in a car salesman. I am very pleased with the service and my new Silverado.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Arthur, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Terrible service

Reviewed by David from Amarillo TexasMarch 29, 2021

Don’t buy anything from this dealership, I bought a used 2014 silverado about two weeks ago and the back of the driver seat was broken but they told me the day I bought it they would order the part for the seat that day and then they called me a few days later and told me to bring it in so they could see what part to order so i did and by then the transmission started making a knocking sound so i told them about that when I took it back in and was told I would have to make a service appointment to get it diagnosed so i did and dropped it off the Thursday afternoon before my appointment on Friday and was told the seat would be fixed and the transmission diagnosed Friday so i waited until Saturday and didn’t hear from them so i called a little before 4:00 because their website said they were open until 5:00 on Saturday and the person that answered told me she would check on it and put me on hold and then apparently went home for the day because I was on hold for 30 minutes and finally hung up and tried calling back but no one answered so i called the sales department next door and was told the service department closed at 4:00 so Monday afternoon I drove all the way across town to check on it and they hadn’t even done anything so while I was waiting in the office the service guy took it in the shop and put the part on the seat and came back in and said his transmission guy listened to the truck (not checked fluid pressure and all the things he had told me four days before when I dropped it off that he said would take a couple of hours to do) just listened to it and said that when gm changed the fluid pumps from a gear type to a vane type pump that’s normal and they all make that noise and when I told him that my cousin has the exact same truck and other people i know have silverado trucks the same year or newer and none of their trucks knock like that he said that right now gm is paying $150 an hour for warranty work so it’s in their best interest to find something wrong so if his transmission guy says there is nothing wrong then there is nothing wrong (I guess I should mention that the truck came with a 90 day 4000 mile warranty) and that’s when i got up and left because I can’t stand for someone to sit there and lie straight to my face. So I guess I will take the truck to a real transmission mechanic to find out what is wrong with it and see if they might be able to fix it after a real mechanic tells them what to fix

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi David, thank you for bringing this matter to our attention. If you'd be willing, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (806) 318-0457 -- we hope to hear from you soon.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About AutoNation Chevrolet Amarillo

We make buying and selling your vehicle easy. The price you see is the price you pay. Every 1Price Pre-Owned Vehicle we sell is one no-haggle price and it comes with a 5-day return policy*. Plus we'll buy your car and you don't have to buy one from us. Now that's easy. *Money-Back Guarantee is valid for 5 days or 250 miles whichever comes first. See store for complete guarantee warranty and service contract details.

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