7850 Hwy 64
Memphis, TN 38133

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Sales: 901-805-2364

Used Cars: 901-805-2470

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 7:00pm
Tue 8:00am – 7:00pm
Wed 8:00am – 7:00pm
Thu 8:00am – 7:00pm
Fri 8:00am – 7:00pm
Sat 8:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat Closed

Reviews of Serra Chevrolet of Bartlett

Overall Rating:

3.9 (out of 5)

84% recommend this dealer

986 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.0 (out of 5)

The Serra service department attempted to fix my truck ,

Reviewed by jpDecember 15, 2025

The Serra service department attempted to fix my truck , and indicated the electrical issues were fixed however 2 weeks later, the same issue appeared, so truck is back in the shop. In terms of receiving feedback on progress, it has been more than difficult in reaching anyone when I call or leave messages. There could be several days before anyone reaches out with progress. I personally feel the truck is sitting in the back lot and not getting any attention. Worst service I’ve received at any Chevy dealership.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 2

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

4.0 (out of 5)

Service is pretty good, the staff could better their

Reviewed by Dwain December 15, 2025

Service is pretty good, the staff could better their communicate skill in the begin. To give the customer a better understanding of the wait time or that the services center in weeks out on repairs

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 4

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

3.0 (out of 5)

Everyone was nice but I waited 3 hours for an oil change

Reviewed by ttrowbridgeDecember 14, 2025

Everyone was nice but I waited 3 hours for an oil change and the windshield wiper fluid did not get topped off. When I tried to clean my windshield just now, the fluid did not spray out.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 3

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Serra Chevrolet of Bartlett

Welcome to Serra Chevrolet in Bartlett Tn. Serra Bartlett is part of the Serra Automotive Group that was founded in Grand Blanc MI in 1973 by Albert M. Serra. He began with a single Chevy store and a simple customer first philosophy. Within 5 years Al Serra Chevrolet achieved Top Five dealership status in the United States and in the process fine-tuned a solid formula for growth and an unquenchable passion for success. In 1984 the Serra Family came South to Bartlett TN. Almost 30 years later Serra Chevrolet is proud to be the #1 Chevy Dealership in the Mid-South.

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