Chevrolet
New Car Dealership in Memphis, TN
Overall Rating
4.9/5
Read dealer reviews
Jim Keras dealerships have been locally owned and operated since 1949. We, the Keras family, are proud of the fact that our Sales and Service Departments have been recognized by Chevrolet for the highest level of achievement in customer satisfaction.
Our mission at Jim Keras Chevrolet is simply to "offer the best pricing, with highest quality service?.
Jim Keras Chevrolet serves Memphis, Germantown, Bartlett, Jackson, Olive Branch, Southaven, Collierville, Arkansas, Mississippi, and other communities around the Mid-South with the highest quality of service as well as new and used vehicle sales and selection.
Need service for your new Chevrolet?
Jim Keras Chevrolet's Chevrolet-trained mechanics can help.
Jim Keras Chevrolet Reviews
Overall Rating
4.9/5
570 out of 575 people recommended this dealer
Depressing
Reviewed by Felicia Williams
in Memphis
September 11, 2019
I waited to complete this review just to see if the issue would gey resolved and service would improve. Someone hit my car(2018 Malibu-new), I took it to this shop thinking they would repair my car back to it new condition. Between the Collison shop and service department I feel only Melissa, Bobby, and Jamie tried to help. Work was done in March, I have had so mamy issues with the so called work completed on my car. The entire left side was damaged(over 10,000 worth of work) and I had to point out a cut in my tire, shaking in the tires and wheel, lights going off on dashboard, my car cutting off, car cutting off, replaced lights uneven, window sticking on left side, and banging sound when driving and hitting the brakes. It's now September, I have taking my car back and forth, leaving work earlier to drop it off and pick it up, letting my car sit for weeks on end just to have the issues unresolved. Most importantly,my car still shakes every time they rotate tires. Today was the last straw, Pat who drove the car after serveral reports and codes displaying said he lied. He said he didn't feel anything when he drove it with me, but he decided to replace the tire anyway(why would you if there was no issue as you claim, oh because it did not fix the issue). Also, today he said he would pay to balance, align, etc..but how do you know what's going on if you fail to look at the service records. After going back and forth with him, Pat say's did you talk to the other shop manager. Are you kidding, no but I will. As I walked out the door he got smart(lordt- thank you for a steady spirit) I left work for this-to be ping pong back and forth. I ended up talking to Tim-the service manager because Pat said they were discussing my car right now. Pat doesn't understand he was rude and disrespectful so its was time for me to leave.Okay, I get over there Tim act as if he has no idea what is going on. He attempted to care, but at this point I am over this place. Clearly, my money and service isn't valued here. The stress was not worth continuing, I will take my car to people that value their customers. After the money invested into my car and paying this place, there is no way I should have dealt with incompetant and rudeness. Clearly, businesses forget that it's people that make them relevant. Improve your service Jim Keras.
Service - 2018 Chevrolet Traverse
Reviewed by Michael Amagliani
in Collierville, TN
December 19, 2018
I had my first oil change on my new 2018 Chevrolet Traverse High Country. The service writer was courteous and the service was fast. I would recommend this dealer.
PURCHASING A 2012 MALIBU LT
Reviewed by Smooth Ride
in Cordova, TN
October 02, 2012
George and Louann were very pleasant, knowledgeable, and motivated to help me get the right car for me and stay within my budget. There was no pressure other than helping me get what I wanted and working with me in order to get it done. Both George and Louann were very easy to talk to and they made sure that what they told me wa exactly what happened. George has even agreed to switch out my wheels to a style that I like more. I can see me buying from them again.
