Serra of Jackson in Jackson including address, phone, dealer reviews, directions, a map, inventory and more

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189 Stonebridge Blvd
Jackson, TN 38305

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Sales: 731-868-4855

Used Cars: 888-482-1516

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 8:00pm
Sat 8:30am – 8:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of Serra of Jackson

Overall Rating:

4.6 (out of 5)

92% recommend this dealer

155 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

4.8 (out of 5)

I have been looking for a specific 2021 GMC Sierra Denali...

Reviewed by WudbuchrJuly 24, 2021

I have been looking for a specific 2021 GMC Sierra Denali for quite some time, The availability has been restricted due to a computer chip manufacturer's facility destruction by fire earlier this year. A problem with my existing vehicle is what brought me into the dealership (see my Donnie Hatcher review). I was heading home from a disappointing experience I had in Brownsville, when I decided to stop at Serra Chevrolet in Jackson and get my truck looked at. As I was speaking with Stephen Woods (a Service Agent) The Service Manager walked up and said he would look at the vehicle. He got in assessed the problem and and had an appointment scheduled for two weeks later - an unusual approach to customer service! I walked away so impressed with the way my issue was handled that I decided to speak to a Sales Representative about a vehicle that peaked my curiosity. As I entered the showroom I was greeted by the receptionist/hostess. I explained that I wanted some information about a 2021 GMC Sierra Denali, knowing the computer chip issue had caused a delivery delay for many car manufactures. Not seeing an available Sales Rep, who was not already with other customers, she disappeared looking for me some help. When she returned, she said that Jonathan Ulderich (aka :Bow Tie" would be right with me - and he was! As I described my dream vehicle, he advised that he thought he had one "in the back" further explaining that it had arrived last night and was still wrapped in plastic. Sure enough, the Denali soon arrived outside and we began our look-see. The truck was the color I wanted, had most of the appointments I was hoping for right down to the interior. It was as if someone had read my thoughts. The only deviation, it had a 6.2 V-8 and I wanted a 5.3 v-8. So I said lets go talk. BO (Bow Tie) did not pressure me during our negotiations, the experience was very amicable - a rerity in the care sales industry Everyone involved in the transaction went out of their way to ensure the sale went smoothly. A GREAT dealership to do business with.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Your Friends at Serra Jackson

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Very pleasant and friendly. This is my 3rd time buying a...

Reviewed by MarkJune 30, 2021

Very pleasant and friendly. This is my 3rd time buying a vehicle. I have recommended several people to buy there as well. Thanks for the great service and deal.

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you for leaving us this great review, Mark. We are very happy to hear that we could provide you with a third car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Sincerely, Your Friends at Serra Jackson

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

ATTENTION! I brought a 2012 Infiniti QX56 used I knew it...

Reviewed by Latawnyacole85June 04, 2021

ATTENTION! I brought a 2012 Infiniti QX56 used I knew it wasn’t a new vehicle sold as is but it stopped working after 1 1/2. This company is well known in the community but is ripping hard working ppl off. Come to find out the vehicle needs a whole new motor. Didn’t get to drive the vehicle nothing but 4 days out of having it almost 3 months. DO NOT purchase a used vehicle here. They are rip offs

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Latawyna, we appreciate learning about your experience at our dealership. Please feel welcome to contact us at your earliest convenience. Sincerely, Your Friends at Serra of Jackson

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Serra of Jackson

Serra of Jackson TN offers many automotive products and services to our Jackson TN area customers. From quality new CADILLAC Chevrolet Buick GMC and Kia vehicles to used cars we know anyone looking for a vehicle in Jackson will likely find what they want at our dealership. We carry a comprehensive line of CADILLAC Chevrolet Buick GMC and Kia vehicles including the Chevrolet Malibu Impala Aveo Corvette Avalanche Tahoe Silverado CADILLAC CTS SRX and Cadillac DTS making us a good choice as your Jackson TN CADILLAC Chevrolet Buick GMC and Kia car dealer.

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