2955 N Main St
Crossville, TN 38555

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Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat Closed

Reviews of Dave Kirk Chevrolet GMC

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I wish I could give zero stars.

Reviewed by TB from Monterey, TNNovember 08, 2024

I wish I could give zero stars. I sold a 2023 GMC Canyon to Dave Kirk last Friday. Title in hand, gave them the vehicle and title and they said “Corporate” will have a check for me next Wednesday. In the meantime, they sold the truck on the following Tuesday, before paying me. r. Wednesday morning, after a couple texts with the intake salesman, I told them I would be coming later that day (4:30 pm) to get the check. No one told me it wasn’t ready, they let me drive and show up without having the check. Of course I was angry, they didn’t give a crap about my time or effort and I was the only person who had a right to be angry…they sold a vehicle they didn’t pay for, and couldn’t tell me when I would now get a check. Greg the manager only had the courage to tell me “it’s out of my control, sorry”. He did get frustrated with me because I was very angry and said some colorful things (you would too if someone was giving you the literal runaround for $46,000). He smugly walked away and said “I can cuss too” (why, what has he to be angry about, how much money was he not getting paid???). I told him I would be in the next morning at 9am for the check, he said “OK”. He also said the GM was home sick and they had to send him checks to sign, of course which mine was NOT one of them. When I called the next morning, instead of showing up at 9am, I was told they have the check, but need 2 signatures and the other person who is to sign is out doing rounds at other dealers. No one mentioned 2 signatures the night before, and yet they still saw no urgency to get the second signature, again knowing I was going to be there at 9am! I told them I am coming at 1pm and they better have it or I am bringing the police….yeah I know, probably wouldn’t happen but I was at my wits end, frustrated and very angry from their constant delays and lies. I did eventually get it that day after another trip. Do yourself a favor, avoid these folks at all costs. Horrible, just horrible. There is more to say but I am tired of this nonsense. Shame on them.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Bad experience with 2024 Chevy high country truck has a

Reviewed by Bluford Waldo from Crossville,tnMay 23, 2024

Bad experience with 2024 Chevy high country truck has a whine and the owner thinks it’s the transmission … bought this year posted for Bluford Waldo crossville tn

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Outstanding service

Reviewed by Bill Higgins from San Antonio , TXOctober 12, 2022

The tech, Corbin, did an outstanding job an in explaining everything to me. The service advisor, Michael was superb. We were traveling and he got us in and out in no time.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Thank you for writing about your visit with us! I am happy to hear that Corbin and Michael were able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Sincerely, Tom Nastri, Customer Service Manager, 931-484-5151, tnastri@davekirk.com

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Dave Kirk Chevrolet GMC

We are located in Crossville TN. Our mission is complete customer satisfaction. We are locally owned and have been in business since 1976. We offer sales of new pre-owned and GM certified pre-owned vehicles. For your service and body shop needs we offer GM certified Technicians. We provide plateau gold on all qualifying pre-owned vehicles.

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