Carlen Chevrolet in Cookeville including address, phone, dealer reviews, directions, a map, inventory and more

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330 W Spring St
Cookeville, TN 38501

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Sales: 931-650-4092

Used Cars: 931-650-4106

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 5:00pm
Tue 7:00am – 5:00pm
Wed 7:00am – 5:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 5:00pm
Sat 8:00am – 12:00pm

Reviews of Carlen Chevrolet

Overall Rating:

4.7 (out of 5)

94% recommend this dealer

16 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

BEWARE OF SERVICE DEPARTMENT

Reviewed by Samantha Davis from Livingston, TNAugust 30, 2021

I purchased a new 2021 Tahoe High Country last year and the buying experience with Tim was great. BUYERS BEWARE OF SERVICE DEPARTMENT. They advertise free oil changes. So everyone should be aware I towed my 2021 Tahoe in for battery issues (strange as it’s new) i didn’t expect to leave my vehicle but before I knew it they had it in the shop and putting me in a loaner. That smelled of cigarette smoke. I had left all my personal items including my wedding rings I had off and out to take to get sized the following day. I get my vehicle back after 5 days with no explanation to why my NEW battery is no good and to find they STOLE MY WEDDING RINGS. Someone in that service department is a thief. Make sure you take your belongings out if they’ll even let you. Brent needs to take a class in customer service. He must have miserable with life and his job must be awful or maybe he’s the one the one that stole my wedding rings? They’ve been reviewing tapes for 2 weeks. I’m certain I wont get them back but I’m also certain I will tell everyone I know your service department steals!!!! Shame shame on you! Billboards to follow!!!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 4

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Customer

Reviewed by RANDALL KINNAIRD from Cookeville, TNJune 08, 2021

Have bought several vehicles from this dealership through Doug Looper. Service department is great at repairs after an accident?especially difficult paint jobs! Always been completely satisfied with this dealership.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Thank you for choosing Carlen Motors, Inc. as your first choice for all your automotive needs! Please don't hesitate to reach out if there's anything additional we can do for you.

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Carlen Chevrolet

Reviewed by JEFFREY PENDLETON from Spring City, TennesseeMarch 20, 2019

I worked with Doug at Carlen Chevrolet, I would highly recommend Doug to anyone looking to buy !

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Wow, it's experiences like yours that really keep us motivated! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About Carlen Chevrolet

Carlen Chevrolet is a family-owned full service Chevrolet Dealer in Cookeville Tennessee since 1926.

Carlen Chevrolet's customer service has been ranked #1 by General Motors for 9 Years In A Row! Whether you are looking to purchase or lease our competitive financing and lease options help you our valued customer find the perfect new or pre-owned Chevrolet you need at the price you want. Carlen Chevrolet is the area's only Chevy Dealer to offer a FREE LIFETIME OIL CHANGE on every New and Used late model pre-owned Chevy we sell. Come by and see us in Cookeville Tennessee.

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