Integrity Buick GMC Cadillac

Bought car on 8/2/2025, left at approximately 1:30. I was not home yet-I sent a text to the salesperson named Noble at 3:45pm on Saturday letting him know the check engine light came on. He does not know why. 8/5 Tuesday-Light on at approximately 11pm. I called again, told by Noble to bring it there-over 100 miles away with no guarantee that they can look at it right away. 8/5 I called and said I wanted to bring it Saturday-told by service other people are already booked up. They are getting oil changes...I have a code 0299 check engine (according to Autozone) Engine Undercharge on a brand new car. I told the clerk I need to talk to the service manager. This should take precedence over an oil change. 8/13/2025-One week later-no call from Service Manager or Manager. Sent text to Sales person asking who to elevate this to?

I bought a used ford edge from them just a few weeks ago. The salesman I had, Desmond Law, was amazing, but ever since I went into the finance office it has been horrible. At first they tell me that a warranty will add $130 to my monthly payment. After getting that figured out I called to get the windshield wipers fixed because they were working and they told me that i needed a water pump which has nothing to do with windshield wipers. They asked me to bring it in again and told me no way anyone said that and looked at it again. They then told me that since it was a ford it would take longer to get parts but they could definitely fix it and to bring it in next week. After I wasted a trip there they told me since it was a ford they couldn't do any main line maintenance on it and that I would need to take it to a ford dealership. Overall they tried to screw me over with the warranty on a car they can't even work on. Don't recommend Integrity GMC to anyone

I purchased a 2024 Escalade 2/21/2025. Gary Newman added a charge of $1285 for Zurich without my knowledge. He processed all forms on a tablet and it was not user friend for the customer. I called Gary Newman on 2/24/2025 and he canceled it said I would receive a refund in 4-6 weeks. Zurich sent Integrity their refund the 1st week of April. I have talked with Bailey Morgan and call bailey many times but he does not call me back. I also sent Brent Morgan an email with a letter attached, no response. You could not ask for better service from Bridgett Sanders in sales. I would give her 5 stars. I also had a issues the infotainment screen which quit working after 2 days. I took it to another Cadillac dealer who repaired it.. If you purchase a vehicle I would recommend you get a Out The Door price before purchasing. as they add other taxes besides the 7% sales tax. They also try to get you to take other services you do not need.