Freeland Chevrolet Superstore

Excellent service over all. Sydney provided accurate information that would lead to my vehicle receiving the proper attention. They paid attention to detail and I must say I was very pleased

They didn't try to even stop the transaction what can I do, what can I do

I spoke with the Service Manager at Freeland Chevrolet and made an appointment (he was great to work with and very professional) and brought my car in to have the transmission / motor checked because it had redlined a few times when accelerating, and would not shift on it's own, and there was a time I was attempting to pass a car, punched the gas, but there was no acceleration, and most importantly because when the engine shifts at low RPMS between 2,3,4,5 (and vice versa), and when turning off the car, there are squeaking sounds coming from the engine bay. I don't know if the engine was actually looked at or not, but know they did test drive it - their analysis was that they could not reproduce the sound. This is very odd since nearly every time to turn it off, the sound is present. They had my car for nearly 3 weeks and despite my asking to have their transmission guy do a drive along with me, so I could point out the sounds, this was never done. I paid over 100K for this car, it has less that 15K miles, and is about 2 years old now. This should not be happening. I really, really would like the root cause of this issue determined, and resolved. I did appreciate that they did not charge me for the evaluation (that's a plus). Another time I had brought the car in for an oil change, and they replaced the factory OEM lug nuts with black ones I purchased using my Chevrolet points, specifically for the HTC Stingray... with 2 weeks, I had lost 4 lug nuts (2 from a single wheel, and 1 each from 2 other wheels) - this could have been a very costly and dangerous situation!!! I was lucky to have an extra set, so was able to replace them myself without any additional cost. My point here is that when techs use battery operated torque devices, they should at least manually check that things are secured properly, My wife and I could have been SERIOUSLY INJURED as a result. That, is not acceptable. Please do better.