West Chevrolet in Alcoa including address, phone, dealer reviews, directions, a map, inventory and more

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3450 Alcoa Hwy
Alcoa, TN 37701

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Sales: 865-856-1038

Used Cars: 865-238-5810

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of West Chevrolet

Overall Rating:

4.7 (out of 5)

95% recommend this dealer

223 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

got the job done fast. always very friendly and...

Reviewed by arlinhambyNovember 09, 2021

got the job done fast. always very friendly and courteous. will continue to use West Chevrolet

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Buyers Beware

Reviewed by Adam West from Cookeville TNOctober 23, 2021

Horrible Business Practices. Especially the Sales Manager JOSH SURGENOR. After pulling credit multiple times and agreeing to buy, he sold out from under us. Poor customer service

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

2.0 (out of 5)

I do not have a problem with dealership. It is the...

Reviewed by jefferyhackney1069September 25, 2021

I do not have a problem with dealership. It is the SERVICE DEPARTMENT I have issue with. I was told there was a recall on the passenger airbag. Ever since the"repair", the light and bells go off.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 2

Customer Service 1

Quality of Repair N/A

Friendliness 2

Pricing N/A

Maximum rating = 5

About West Chevrolet

West Chevrolet has been family owned since 1931. Located in Alcoa TN on the Airport Motor Mile just minutes from Knoxville. We invite you to stop by where one of our friendly sales associates will show you our wide selection of both new and used vehicles give you the keys for a test drive and go over all available finance options.
Since 1931 The West family has been committed to offering affordable vehicles and providing easy service. Now we are making it even easier by including oil changes with the purchase of any vehicle for 3 years. Includes up to 9 oil changes must be performed at West and can not be combined with other offers.

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