3450 Alcoa Hwy
Alcoa, TN 37701

Get Directions

Sales: 865-970-9378

Used Cars: 865-970-9378

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of West Chevrolet

Overall Rating:

4.1 (out of 5)

91% recommend this dealer

286 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Went in to get my 2018 Chevy Tahoe serviced as it was

Reviewed by Lynnsey Williams from Maryville, TNDecember 03, 2025

Went in to get my 2018 Chevy Tahoe serviced as it was having some issues. The repair ended up being more than we were anticipating and we had been needing a truck so my husband started looking. They showed us a 2016 GMC 3500 with very low miles. They made the process as seamless as possible and even helped to keep our kids entertained during the wait. This is our 3rd vehicle we have bought from them and we love using them! Hudson and Chris were both fantastic!

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Working with Big Country, Joe Montgomery, former Marine

Reviewed by kwhitfield630November 13, 2025

Working with Big Country, Joe Montgomery, former Marine Vet at West Chevrolet in Alcoa was such a great experience! He’s incredibly personable, easy to talk to, and not pushy in the slightest. Sitting at his desk felt more like relaxing on a front porch with an old friend than talking numbers at a dealership. He made the whole family feel welcome and included as we checked out a pre-auction Jeep Liberty. The test drive was fun, and the atmosphere he created in the office was just as enjoyable. You can tell he genuinely cares about people, not just sales. If you want an honest, down-to-earth experience with someone who treats you like family, go see Big Country!

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Working with Big Country, Joe Montgomery, former Marine

Reviewed by Kayla Whitfield from Etowah, TNNovember 13, 2025

Working with Big Country, Joe Montgomery, former Marine and Vet at West Chevrolet in Alcoa was such a great experience! He’s incredibly personable, easy to talk to, and not pushy in the slightest. Sitting at his desk felt more like relaxing on a front porch with an old friend than talking numbers at a dealership. He made the whole family feel welcome and included as we checked out a pre-auction Jeep Liberty. The test drive was fun, and the atmosphere he created in the office was just as enjoyable. You can tell he genuinely cares about people, not just sales. If you want an honest, down-to-earth experience with someone who treats you like family, go see Big Country!

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Kayla, thank you for your kind review; we are happy to pass along your comments to Joe here at West Chevrolet, INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About West Chevrolet

West Chevrolet has been family owned since 1931. Located in Alcoa TN on the Airport Motor Mile just minutes from Knoxville. We invite you to stop by where one of our friendly sales associates will show you our wide selection of both new and used vehicles give you the keys for a test drive and go over all available finance options.
Since 1931 The West family has been committed to offering affordable vehicles and providing easy service. Now we are making it even easier by including oil changes with the purchase of any vehicle for 3 years. Includes up to 9 oil changes must be performed at West and can not be combined with other offers.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top