Mike Reichenbach Chevrolet, Inc in Okatie including address, phone, dealer reviews, directions, a map, inventory and more

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10 University Pkwy
Okatie, SC 29909

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 4:00pm

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Mike Reichenbach Chevrolet, Inc

Overall Rating:

4.5 (out of 5)

88% recommend this dealer

17 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Service Quality

Reviewed by Samuel E. Molind from OkatIe, SCNovember 15, 2020

Great customer service. Attention to detail and even looking up any needed recalls.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

We appreciate your positive review about your experience with us! Thanks for taking the time to leave a review.

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

DO NOT WASTE YOUr TIME

Reviewed by Car Buyer1 from Bluffton, SCAugust 25, 2019

I should have realized that when you go on their website and search the new car you want...well,,MSRP and their "Internet Price" are identical. Well, with a deal like that how can you resist!!! But being stupid I still took a drive there since I live local...and trust me, it will be the last time I set foot in this sleazy lying car dealership ever again. I should have paid attention to the HONEST reviews, the ones they can't control on Google and Yelp, etc. where they get trashed...but their "FAKE" reviews on their website become obvious. You are simply UNABLE to walk in and get a rock bottom number for what they will sell the car for without them grilling, stalling and trying to screw you with long term financing (any one who takes ANY car loan for over 48 months is well,,,STUPID. You will end up.."upside down" in your loan affter 4 years and you owe more than you can sell your car for....then they own you. They pestered me on "How much do you want your payment to be?" at least 10 times. They can make you payment anything they want it to be..a young lady was at the salesman desk near me and they had her talked into a 84 month loan!! (Yes..that is 7 years)...telling her to look at how low her payment was, but not explaining she was screwed at the end, or even worse if she totaled her car and her insurance company will only pay its book value and she would be on the hook for the rest. The sales manger "Closer" was even worse and I can't imagine what the finance guy was able to sell her on extended warranties, and a hood ornament upgrade. Bottom Line....go elsewhere. Their horrific reputation is well earned.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Hello. At Mike Reichenbach Chevrolet we pride ourselves on customer service. We really appreciate any feedback whether it be positive or negative through any and every avenue of the World Wide Web. To address the MSRP and Internet price concern, Some vehicles do not have incentives so therefore they will not reflect massive discounts online. Some dealers like to advertise prices that customers don?t qualify for and then they charge more than the advertised price. That would be a better definition of a ?Sleazy? dealership. We prefer not to do business that way. Customers would prefer to get a better deal than what?s online, Not the other way around. We train our staff to ask questions in order to find customer?s budget, wants and needs for options, etc. Not to pester them but simply to save time and make sure we show them vehicles that meet those needs. No reason to show a customer a Black car if they want White and no reason to show them a $50k vehicle if they are budgeting for a $30k vehicle. We do not try to ?Talk people into? financing terms. We simply give them options based on the information they?ve shared with us and let them choose. Sometimes folks choose the longer term financing in order to reach their payment goals. This doesn?t make them ?STUPID? as you put it, it just works for them. The National Average for a car loan is 66 months by the way. Lots of folks take out 30 year mortgages rather than 10 or 15 year options in order to make their payments more affordable. As far as Dealers making payments ?anything we want them to be? Not exactly sure what that means. The Laws of Mathematics, Lenders terms, interest rates and Customers credit ratings formulate the payments. We are simply a ?middle man? between customers and lenders that we work with. We offer to assist with financing merely as a convenience for customers. Some folks prefer dealing with their own lenders and we help with that process also. As far as your review, We were trying to find the part that pertained to ?Your? particular experience here. It appears that your review is mostly about how you feel folks should choose to finance their vehicles. It appears as though you?ve had bad experiences at dealers in the past. We would like to apologize for that. If you would like to discuss ?your? particular experience, please feel free to reach out to our GM Steve or our GSM Neal. If we can?t resolve anything for you and have you choose us for your automotive needs, We?ll be glad to, at least, give you all of the information you need to make a purchase elsewhere. Thanks again for your feedback. By the way, we don?t have vehicles anymore that have ?Hood Ornaments?

Overall Facilities N/A

Customer Service N/A

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Car Service

Reviewed by Teresa Kitchings from Hilton Head Island, SCJuly 23, 2019

I went in for oil change and check engine light and was leaving the next day for vacation. My car was services and repaired in 2 hours and I got to work on time!! Also Repair was covered under my warranty!

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

We're glad everything was completed quickly and to your satisfaction! We look forward to your next visit! Take care!

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

About Mike Reichenbach Chevrolet, Inc

At Mike Reichenbach Chevrolet we can take care of all your Chevy needs from finding the car that's right for you to keeping that car in excellent shape. We have an extensive inventory of new and used vehicles along with a top-notch service center and a helpful and knowledgeable staff who are always happy to assist. We proudly serve the Okatie area and beyond and we are always happy to help customers like you with all your automotive needs. Whenever you're ready to take care of your Chevrolet needs you're welcome at our Okatie dealership. Feel free to stop by at any time and we'll help you get started.

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