Burns of Gaffney

I really enjoyed the experience, Jeff made the sale easy, he was very knowledgeable about the products and was able to answer all my questions. I like buying vehicles when the salesman knows their trade. Keep doing work like this ... great job!

Used to be a trustworthy business and now they lie about whats wrong with the car to take you the longest and most expensive way around to fixing it, if they get around to doing it at all, they cheat you on the price of the parts and on the time of labor, they purposefully damage and therefore steal, not only important equipment for functionality of the vehicle but manage to break buttons for windows and slide racks for the seats. Utterly dishonest and so disreputable a company have they become. Will Never bring my car there even to change my tire again.

Here I am trying to buy a more family oriented car than burns was willing to do for me in the beginning The only option they gave me was buy here pay here so I in desperate need of a vehicle fell for it! The first buy here pay here was totaled in an accident so they offered another but only buy here pay here. I got a 2008 Dodge Caliber and had to take it back Multiple times for repairs. The thing is it was over $12k to do the buy here pay here to find out today while trying to purchase a brand new SUV (that fits my family size) that the care on Kelly Blue Book is only worth $1700. I also was denied getting a brand new car because they have the remaining charges for this junk car on mine and my husbands credit twice making it look like I owe them for two vehicles so the bank would not finance me for that reason only! Yes my credit isn’t perfect but Burns would not even think of trying to help someone in need rather they sold me a car and made 10k off of me while they have me blocked from purchasing anywhere else! Robert the sales person was very kind and very deceiving at this point as of what all I know now! JTs Kia in Rock Hill Sc was truly trying to help me today and could have put me in a brand new car had the current car from Burns not been doubled on my credit making it look like I owe over $18k for a 2008 car only worth $1700.00 to begin with. I have several instances where Heather in accounts receivable has been rude to me. I called and so did JTs Kia in Rock Hill about trying to get a pay off balance on the car I have financed through them and no one could help. They asked couldn’t it wait until Monday? No it shouldn't have to wait until Monday for a working family that is only off on the weekend! Why is there no one there on a Saturday (when most working people buy a new car) that can give a pay off on a vehicle for another dealership? This kept me from getting my new car today and this is bad business. I would never recommend this dealership to anyone! Make sure you know what the true price should be of what you are buying if you chose to use them.