Escude Chevrolet

This was one of the most unprofessional and frustrating dealership experiences we’ve ever had. We spent hours negotiating a lease in good faith based on the vehicle that the dealership themselves pulled, presented, and continued to negotiate on. During the process, we were handed off between multiple employees, including a different lease manager, yet no one verified the correct vehicle or VIN at any point. Only after extensive negotiation and reaching agreed-upon terms did the dealership suddenly inform us that the deal was done on the wrong truck, a mistake that was entirely internal and entirely avoidable. Even worse, they refused to honor the negotiated price, offered no apology, and took no ownership of their error. At no point were we shown the correct vehicle or given a chance to renegotiate transparently. Instead, the tone shifted to deflection and dismissiveness, as if their mistake was somehow our responsibility. This wasn’t a misunderstanding, it was a complete breakdown in process, communication, and accountability. A dealership that can’t keep track of which vehicle they’re negotiating on, then refuses to stand behind their own numbers, should seriously reevaluate how they do business. We walked away not because we’re unreasonable, but because we expect honesty, accuracy, and basic professionalism, none of which were present here. If you value your time and don’t want to be pressured into absorbing a dealership’s mistakes, I strongly recommend shopping elsewhere.

This is the most unprofessional and frustrating dealership experiences we’ve ever had. We spent hours negotiating a lease in good faith based on the vehicle that the dealership themselves pulled, presented, and continued to negotiate on. During the process, we were handed off between multiple employees, including a different lease manager, yet no one verified the correct vehicle or VIN at any point. Only after extensive negotiation and reaching agreed-upon terms did the dealership suddenly inform us that the deal was done on the wrong truck, a mistake that was entirely internal and entirely avoidable. Even worse, they refused to honor the negotiated price, offered no apology, and took no ownership of their error. At no point were we shown the correct vehicle or given a chance to renegotiate transparently. Instead, the tone shifted to deflection and dismissiveness, as if their mistake was somehow our responsibility. This wasn’t a misunderstanding, it was a complete breakdown in process, communication, and accountability. A dealership that can’t keep track of which vehicle they’re negotiating on, then refuses to stand behind their own numbers, should seriously reevaluate how they do business. We walked away not because we’re unreasonable, but because we expect honesty, accuracy, and basic professionalism, none of which were present here. If you value your time and don’t want to be pressured into absorbing a dealership’s mistakes, I strongly recommend shopping elsewhere.

Escude Chevrolet exceeded my expectations! Grayson was fantastic — knowledgeable and respectful throughout the entire process. I knew exactly what I wanted; Peter and his team delivered! I’ll definitely be returning to Escude Chevrolet for my future vehicle needs. This was a great truck buying experience!