Paul Masse Chevrolet

Every person that I dealt with was more than helpful in answering questions and guiding me through the procedures. Not to mention that the car was in perfect condition when I drove it away.

Everyone I dealt with at this dealership could not have been more helpful and efficient.

I am extremely disappointed with my experience at Paul Masse Chevrolet, both in sales and service. I recently experienced a loss of steering assist while driving my truck, which is an obvious and serious safety concern. I drove the vehicle directly to the dealership immediately to address the issue. Despite the safety implications, I was told the next available service appointment would not be until the following month, over a week later. No urgency was shown, no attempt was made to inspect or even triage the vehicle, and no rental or loaner options were offered. During this interaction, I explained to the service advisor that this model year of Silverado HD has known steering related issues, including safety recalls and technical service bulletins affecting this platform. After I raised that fact and expressed concern for my safety, the service advisor became ignorant and belligerent, speaking to me in a dismissive and confrontational manner almost as though he did not want to service my vehicle at all. What makes this even more troubling is that the service manager was present in the same area, clearly within earshot, and witnessed this lack of professionalism. At no point did the service manager intervene, de-escalate the situation, or show any concern for my safety or customer experience. I then spoke with the sales manager regarding how this situation was handled. While he was somewhat dismissive, he stated that he would call me back the following day. That call never happened, further reinforcing the lack of accountability and follow through across departments. Unfortunately, this experience aligns with prior issues. When I purchased the vehicle, I was presented with predatory financing options, despite having an 850 credit score, comparable to what would typically be offered to someone with poor credit. This raised serious concerns about the integrity of the finance department. Shortly after purchase, I needed a tire replacement. I was told I was receiving a “new” tire, only to later learn it had been taken off another new vehicle. While the tire itself was not the issue, the dishonesty was, and in hindsight, it was a clear indicator of how this dealership operates. There has been no aftercare from the salesperson, and the service department has been consistently unprofessional and unhelpful. What makes this especially frustrating is that I have purchased seven Chevrolet vehicles over the past 20 years, including multiple vehicles from this dealership, and I buy trucks regularly. This is not how loyal, repeat customers should be treated especially when bringing in a vehicle for a legitimate safety concern. I strongly recommend looking elsewhere for both sales and service. There are far better Chevrolet dealerships that value customer safety, honesty, and long-term relationships. Unfortunately, Paul Masse Chevrolet is not one of them