Buchanan Automotive Inc. in Waynesboro including address, phone, dealer reviews, directions, a map, inventory and more

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1035 E Main St
Waynesboro, PA 17268

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Sales: 888-846-3416

Used Cars: 888-846-3918

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 5:30pm
Thu 8:30am – 8:00pm
Fri 8:30am – 8:00pm
Sat 8:30am – 4:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 7:00pm
Wed 7:30am – 5:00pm
Thu 7:00am – 5:00pm
Fri 7:30am – 5:00pm
Sat 8:00am – 2:00pm

Reviews of Buchanan Automotive Inc.

Overall Rating:

4.3 (out of 5)

83% recommend this dealer

276 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I wish I listened to my gut and talked my husband out...

Reviewed by Robin BJune 14, 2021

I wish I listened to my gut and talked my husband out driving almost 2 hours for a test drive. He saw their ad online for a Chevy Trail Boss selling for a way to good amount to be believed. So he scheduled a test drive for this past Saturday. Should have known something was up when he got a call in the morning from the dealership stating that they sold all of the trucks listed online but had more coming in and do we still want to come for a test drive. Of course hubby said yes. So we made the trek down. Got there and immediately was ushered to a "sales" desk with a "sales person" to start talking about what we were looking for. I thought okay this is normal but when we sat there for 45 mins after the "sales person" went to find the "sales manager" I thought something was up. So this "sales manager" came over and sat down and started to discuss numbers. First thing I noticed was that the price he had on the paper where not what was advertised. I pointed that out and he said "well all of those trucks have sold" I pointed out that according the the dealership's website, the price stated was good until June 30, 2021. His comment was, "let me see what I can do" and hubby asked if we can at least test drive a truck. We were told they didn't have any Trail Bosses on site but did have another model. Well a truck is a truck so we test drove that one and actually liked it. So, we got back to the dealership and sat and waited for the "sales manager" to come back with revised numbers. Well he came back and yes the number was revised by $2k. So we asked about the truck that we just test drove (mind you the price for this truck was already listed on their website) his response was to have the "sales person" provide him with the vehicle number and he would see what he could do. We sat there for another 45 mins while our "sales person" was waiting in line to get our "pricing". We were already there for almost 3 hours. We got up and told the "sales person" we had to go because we had to be somewhere and we walked out. Now if they were serious about trying to make the sale, I would have expected someone to come after us but nope. So basically this dealership is more into volume sales than on customer service and honoring the price on their website. This is a prime example of "bait and switch" sales. I do not recommend going to this dealership for anything because as the saying goes "if it looks to good to be true, then it's not true". Mind you this review is nothing against Chevy at all. I do like Chevy trucks.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

4.3 (out of 5)

Great customer service!

Reviewed by Emily Lang from ChambersburgJune 01, 2021

I went to the dealership for a repair. While I was there I thought I would make a purchase from the parts department. Trinity and Mike Jamea helped me look up my GM loyalty points on their computer in showroom, and printed my voucher so I could make my purchase I'm parts at no charge to me! Very helpful, went out of their way, great customer service!

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 4

Quality of Repair 4

Maximum rating = 5

1.0 (out of 5)

Steer Clear - Do NOT Recommend!

Reviewed by M.Burks from VirginiaApril 20, 2021

Purchasing a vehicle from this dealership was a horrendous experience. The sales process was lengthy and the team members we worked with were disorganized, deceitful, and condescending. We were charged incorrect sales tax twice and were lied to about the financing terms of our loan. Gap insurance was added after we had declined this coverage twice and a third party extended warranty was added without our consent. We had to wait for paperwork to be redone several times in order to have these things removed and numerous other errors corrected. After spending over $50,000 on a vehicle, we were given less than ΒΌ tank of gas to drive several hundred miles home. The registration transfer took 8 weeks to complete and was processed incorrectly. Instead of transferring our personalized plates to the new vehicle as we requested twice during our transaction, we were given generic plates. I have purchased six vehicles in my adult life and have never encountered such poor communication and patronizing deception until my experience with Buchanan Automotive.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

About Buchanan Automotive Inc.

If you bring us any bank approval on a New Vehicle from any of our competitors we'll beat their price or give you $1000!!! Also Don't forget to ask about our Guaranteed Credit Approval on all used vehicles! Buchanan really is better Let us show you why!

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