600 Nutt Rd
Phoenixville, PA 19460
Sales: 610-600-6265
Used Cars: 610-600-6265
Sales Department
Sun | Closed |
Mon | 9:00am – 6:00pm |
Tue | 9:00am – 6:00pm |
Wed | 9:00am – 6:00pm |
Thu | 9:00am – 6:00pm |
Fri | 9:00am – 6:00pm |
Sat | 9:00am – 5:00pm |
Service Department
Sun | Closed |
Mon | 8:00am – 5:00pm |
Tue | 8:00am – 5:00pm |
Wed | 8:00am – 5:00pm |
Thu | 8:00am – 5:00pm |
Fri | 8:00am – 5:00pm |
Sat | 8:00am – 3:00pm |
See all dealerships near Phoenixville, PA that carry Chevrolet, GMC
Overall Rating:
4.7 (out of 5)
96% recommend this dealer
563 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Bad service dept
The sloppy mechanic in the service department poured oil on my engine, and forgot to reinstall the dipstick. He scratched my wheels, too. Videon tried to downplay it and act as if it was fine.
Dealer Response
Good morning, Anthony. My name is Dennis Curley. Service Manager. We spoke on Friday when your issue occurred. I would like to clarify your statement. First off we did make a mistake and I certainly owned up to multiple times and stated it should not have happened. I believe you as a mechanic for 20 years as you told me have been there. Mistakes happen and how you address them is key. We did not pour oil over your engine. The oil cap was loose and the dipstick was not fully seated. Oil had gotten on your motor due to the oil cap. Per our conversation you mentioned the oil was still reading on the dipstick and we both agreed that there was still over 4 quarts of oil in the motor. The vehicle takes 4.8 quarts. I apologized numerous times for the issue. I also stated to you whatever costs you were out of pocket for cleaning the engine and adding oil, please let me know. You mentioned it was not a big deal for that but your wheels were damaged by my techs impact gun and some lug nuts were rounded off. I asked for you to please send me pictures and I will address it and get back to you. You sent me the pictures while I was not in the office over the weekend. I left you a voice mail Monday so that we could take care of this. Again I am trying to make this right for you. I want to make sure this gets fixed at no cost to you. I am waiting for your phone call back so we can handle this. Anthony I do understand your frustration with everything. Even why you purchased your vehicle from us and not where you worked for so many years. To say Videon tried to downplay the whole event and act like it was fine is just not true at all.
Maximum rating = 5
Customer response
I love this dealership and the service they provide. The people are very friendly and courteous. I would definitely recommend this dealer to a family member or friend
Maximum rating = 5
Everyone was nice to work with & I would have no problem
Everyone was nice to work with & I would have no problem to purchase another vehicle from Videom Chevrolet
Maximum rating = 5
Videon Chevrolet is your trusted, local, family-owned and -operated dealership in Phoenixville, PA. The Videon family of dealerships has been serving customers since 1954. Whether you are looking to buy a new or pre-owned car, truck, or SUV, get your vehicle serviced, or order parts or accessories, you can expect to be treated like a part of the Videon Chevrolet family from the moment you walk through our doors. Our Product Specialists and management team in the showroom are friendly, knowledgeable, and dedicated to assisting you with finding the right vehicle for you at the right price. We offer a No-Appointment-Necessary Express Lane as well as Full-Service in our Certified GM Service Department, and our GM Certified Parts Department can assist you with all of your parts and accessories needs. You can use your qualified available MyGMRewards points in all departments here at Videon Chevrolet. We are dedicated to providing exceptional customer service and being an active and integral part of our community. Visit us today in person or online at www.videonchevrolet.com to learn more about our vehicles and services!
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