2000 Bennet Ave
Lancaster, PA 17601
Sales Department
| Sun | Closed |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 8:00pm |
| Sat | 9:00am – 5:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 5:00pm |
| Tue | 7:30am – 5:00pm |
| Wed | 7:30am – 5:00pm |
| Thu | 7:30am – 5:00pm |
| Fri | 7:30am – 5:00pm |
| Sat | 8:00am – 2:00pm |
See all dealerships near Lancaster, PA that carry Chevrolet
Showing the most recent reviews from Cars.com and DealerRater.
I purchased my 2021 Chevy Bolt 100% EV from this dealer.
I purchased my 2021 Chevy Bolt 100% EV from this dealer. My car has been great! Recently I took it in for service because of an electrical issue, which turned out to be minor. What should have been a 3- to 4-day repair became 2.5 weeks and they didn't follow through with offering me a courtesy vehicle like they said they would when one became ready. In 50 degree or more weather, for three straight years since I've had the car, each and every day my range is 250 miles, give or take 5. The EV technicians for over a week could not figure out what was wrong with my car. They decided to remove the big EV battery to test it (I cannot understand why they felt the need to do this, but I am not a technician). Turned out my EV battery was just fine. The day I picked up my car, after 2.5 weeks (!), I went home and charged it. It was 60 degrees, normal weather. When my car was fully charged my range read 190. And in normal weather is now 190. So something they did degraded my EV battery so that is now the battery has lost, in normal weather, SIXTY miles of range, which is a HUGE loss. I have no idea who messed or or what mistake was made, but it is NOT a coincidence that my range dropped from 250 to 190 after being serviced at Faulkner. I wrote a letter to the service manager about the issue. He did NOT follow up. Do NOT take an EV car to these people for service! A gas car, maybe, but this was the very worst car service I've ever had in my 55 years of life and from the place where I purchased the car. Faulkner: will you please make this right? I deserve far, far better. I think someone messed up and won't come forward. A battery doesn't go from 250 to 190 in a matter of 2.5 weeks in the shop. I am considering suing them if they do not make this right. Jon
Dealer Response
Jon, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out to us at (717) 299-0961 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.
Maximum rating = 5
Out-of -State Pleased Customer
Andrew went out of his way to make sure I was satisfied with the buying experience. NO pressure and he answered all my questions. NO dealership gimmicks. Off-lease vehicle was spot-less and I could not be more satisfied.
Dealer Response
Hi Mike, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.
Maximum rating = 5
Faulkner review
Very satisfied. The employee's are all great. They are ready to answer any and all question you may have.
Dealer Response
Thank you so much for your review, June. Please don't hesitate to reach out if we can be of further assistance!
Maximum rating = 5
Serving you as your hometown Chevrolet dealer Faulkner Chevrolet has the vehicle you have been looking for. Located at Route 30 and Rohrerstown Road we're an easy drive from Reading York Harrisburg and Lebanon. In addition to our convenient location our excellent selection of new and used Chevrolet cars trucks and SUVs Faulkner Chevrolet is an excellent choice if you're looking for a Chevrolet dealership. Let Faulkner Chevrolet help get you into your next car truck or SUV!
Call today to schedule an appointment to drive your next new vehicle and enjoy the comfort of our brand new state of the art showroom.
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