Chevrolet, GMC and Buick
New Car Dealership in Irwin, PA
Overall Rating
4.7/5
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Not all car dealerships are created equal, and here at Kenny Ross Chevrolet Buick GMC, we pride ourselves on being a cut above the rest with our unrelenting commitment to customer service. From our hometown of Irwin to the nearby communities of Pittsburgh, McKeesport, Monroeville and Greensburg PA, we're proud to have worked with folks from all walks of life. And whether you're seeking the perfect new car, shopping on a strict budget for a used vehicle, just searching for that perfect financing deal, or even browsing around for a service and parts center you can trust, we're confident you'll find that our dealership is a great resource!
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Kenny Ross Chevrolet Buick GMC Reviews
Overall Rating
4.7/5
208 out of 222 people recommended this dealer
Worst Experience Ever, Thanks to Mike N
Reviewed by Michele
in Harrison City, PA
December 31, 2019
On Nov 21 I attempted to return (ground) my lease vehicle. My husband and I went into the dealership and there was no one to be found at the front desk. I walked over the glass room where the managers sit and asked if someone could help me. A nice gentlemen (new to the dealership) said he would find someone. He then went and took the license plate off of my vehicle. He told us they had to print a paper for me to sign. The nice gentlemen and Frank (new Chevy mgr) asked if we were getting another GM and we said no. They asked why and we explained that we called the dealership several times to get pricing and no one ever called us back. They told us they had a call sheet that was real long as no had been calling people and they were brought in to help turn the dealership around. Twenty minutes later we asked him what was going on and he said we are waiting for the paper to print. And my husband I and I were like, it take 20 mins to print a piece of paper. He asked Mike N in the glass room what was going on and he said "he would get to it". Let's be clear....there was NO ONE in the dealership. He then told us to come into the room. We stood there waiting and Frank continued to talk to us about why we weren't getting another GM. Mike asked why as well. I explained again that I spoke to several different people, including Managers, and not one person ever called us back with pricing. I asked Mike what his name was and he provided it and I said I think I even spoke to you. His response "Maybe, I speak to a lot of people" in a very rude way/tone. He proceeded to be rude in what he was saying... and again we were in the office for another 10 mins still waiting for this one piece of paper to be printed. My husband did not like the way he was talking to me and he said "you don't have to be an xxxxxxx" about it. And Mike N said things back and then proceeded to tell me he was NOT grounding my vehicle and to take it to another dealership. There was absolutely no one else that could ground the vehicle besides Mike N at the time. The GM had stepped out. I tried to reason with him as did the other gentlemen I was talking to and he didn't want to hear it. They also told us the dealership has gown down hill and there are lots of new people brought in to right the ship. And that this Mike N is rude and likes to push peoples buttons and that he probably wouldn't be at the dealership much longer. I left the dealer with my vehicle. I then called the dealer to speak to the GM and had to leave a message as they don't have a way to page their employees. I also left messages for the GM on Nov 22 and Nov 23 and never once did he call back. I called back Nov 23 and finally spoke to him. Per the GM, he never received the messages. Not sure how as I left him 3 messages on his voicemail. He said he would look into it and get back to me. He didn't call me back till Nov 25. And he then proceeded to tell me that my husband was rude and called him an xxxxxxx. I then explained to him AGAIN what happened and the fact my husband didn't call him an xxxxxxx and why the situation even happened...the result of his employee Mike being so rude. He said he would call me back and heedless to say he never did. He had Frank call me. They came to my house and picked up the vehicle, which I appreciated, but by no means solves the problem and lack of customer experience. The man we spoke to first on Nov 21 is the man who came and picked up my vehicle. He told me he explained to the GM what happened when the GM came back to the dealer on Nov 21. Which is very interesting a the GM acted like he had no idea what happened and then blamed my husband. I have since called lease and dept and GM... which has resulted in very little. Lease end dept - Bre - told me they filed a complaint against the dealership, but it was an internal matter and I wouldn't' know what happened. I then called GM spoke to Alexander and he gave me a case number an
Shady business practices!!
Reviewed by Rocky
in Waynesburg PA
June 27, 2018
I contacted dealer about car they had. First they said I can get the car at the price advertised plus fees. Then they said I couldn't have car at all. They claimed no bank would finance a 2017 that I had to finance a 2018. I called my bank, for which I was preapproved with, and they said they would finance ance that EXACT car. In fact she read the app that the dealer sent in and told me it was approved. First it was sent in at $11,000 more than advertised and they lied and said no bank would finance a 2017. They are very shady and don't recommend them at all. I went to another dealer and was in and out in 4 hours with a car I wanted.
Good experience
Reviewed by Jenna
in Johnstown PA
February 06, 2018
I had a great experience with this dealership! I inquired about a used Equinox through cars.com and received a call and text shortly informing me it was available. I scheduled a test drive with Jon Kiser. I ended up purchasing the vehicle, he was quick and easy to deal with. Very happy with my purchase and experience!
