Jim Norton Chevrolet in Broken Arrow including address, phone, dealer reviews, directions, a map, inventory and more

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3131 N Aspen Ave
Broken Arrow, OK 74012

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Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 9:00pm
Tue 8:30am – 9:00pm
Wed 8:30am – 9:00pm
Thu 8:30am – 9:00pm
Fri 8:30am – 9:00pm
Sat 8:30am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 8:00am – 5:00pm

Reviews of Jim Norton Chevrolet

Overall Rating:

4.7 (out of 5)

95% recommend this dealer

673 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Mr.Emberson was great help and fun to work with in my...

Reviewed by JoEmboOctober 27, 2021

Mr.Emberson was great help and fun to work with in my search for a vehicle. The professionalism and care he had was one in a million. I hope that others will consider him when looking for a vehicle, I know I will when I'm searching again.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

I bought my Blazer here a year ago and since then I have...

Reviewed by KaylatOctober 14, 2021

I bought my Blazer here a year ago and since then I have had terrible experiences. If you want to be treated like a “priority” the day after you drop your vehicle off, then this is the place for you. Twice I have scheduled an appointment and then had to call later in the day to be told that they have done nothing and will do nothing until tomorrow. They did this on Monday and wanted to keep my car overnight. This didn’t work for me so I’m came across town to pick it up. I get there and they bring my vehicle out with attitude, saying that they were just starting to work on it. So I leave it and come back 3 hours later before they close and everyone refuses to talk to me as my service person has left and I should call him tomorrow. I called him 4 times yesterday and the front desk person said he was sitting at his desk and he ignored my call. And now 3 days later has ignored my message and calls. They were down 3 technicians on Monday because of covid, which I do understand. I do not understand why I was treated so poorly by the service people inside. I would highly recommend South Pointe Chevy on Memorial. They took my vehicle back immediately and even shuttled me home and back because it was going to be a while finding the issue.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

While we pride ourselves in providing exceptional customer service, we do appreciate you sharing these concerns and are doing our best to research the specifics with our management team. In the meanwhile, you are welcome to contact our Service Manager, Kyle Thompson, at (918) 994 -0353, kthompson@jimnortonchevy.com at any time. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Best people and environment at a dealership I’ve ever...

Reviewed by ZachSeptember 08, 2021

Best people and environment at a dealership I’ve ever been to! They’re the best! I needed a car to get started on my credit and they made it fast and easy!

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Zach, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About Jim Norton Chevrolet

The Norton family has been handling Oklahoma's automotive needs since the late 1920's. We pride ourselves on providing the best customer service possible. We believe the car buying process should be fun informative and easy. In addition we want to help you keep your car in the best condition possible by letting our cars.com service certified factory trained technicians handle all of your vehicle maintenance needs. Jim Norton Chevrolet believes in supporting our local community and supporting local businesses. Call or email us today to find out more about the Jim Norton way of doing business!

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