Jeff Drennen GM Super Store in Zanesville including address, phone, dealer reviews, directions, a map, inventory and more

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3625 Maple Ave
Zanesville, OH 43701

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Sales: 740-923-4016

Used Cars: 740-617-4432

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 4:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 5:00pm
Sat 8:00am – 1:00pm

Reviews of Jeff Drennen GM Super Store

Overall Rating:

4.8 (out of 5)

95% recommend this dealer

187 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

3.0 (out of 5)

Warranty repairs are a low priority

Reviewed by James from ZANESVILLEDecember 04, 2021

I feel warranty repairs are a low priority at this dealership. I waited 19 days for a transmission repair on my 2016 Silverado. I asked to be called with updates but nothing, each time I called was put on hold then transferred and left a voice message and waited for a call back.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

We apologize for the lack of communication ,there is no excuse for this . The invitation to return to Jeff Drennen for future service stands with the offer of your next service for free

Overall Facilities 3

Customer Service 3

Buying Process N/A

Quality of Repair 3

Maximum rating = 5

3.0 (out of 5)

My 2016 Silverado had a warranty transmission repair...

Reviewed by jlarimer2002December 04, 2021

My 2016 Silverado had a warranty transmission repair which took 19 days. The service department did not call me with updates as requested, each time I called for an update would leave a message and wait for a call back. Warranty repairs are a low priority at this dealership.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 3

Customer Service 3

Quality of Repair N/A

Friendliness 3

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I worked with Tyler, he went well beyond quality service!...

Reviewed by intattJuly 12, 2021

I worked with Tyler, he went well beyond quality service! He is extremely articulate and very knowledgeable. His polite mannerisms made it easy to purchase a car . He was able to arrange a driver to pick me up from the airport, (who was an absolute gem to ride with) and he helped me secure low interest financing. I purchased the car sight unseen- based on Tyler’s efficiency and responsiveness. He was an absolute pleasure to work with. I also worked with Tracy in the finance department, she is extremely professional, had everything organized and was able to make the sale process seem effortless and painless. The entire staff was very friendly and this was truly like any other car buying experience I have had.

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About Jeff Drennen GM Super Store

We are located close to Interstate 70 and offer brand New as well as Certified and Used vehicles for sale while providing financing and leasing options. And we accept trade-ins. Plus you can select from multiple Extended Service Contract Plans which can save you thousands in future repairs and maintenance costs. We are a General Motors franchised dealer with factory authorized warranty services. Our GM Parts & Service Departments are fully staffed with Certified and knowledgeable associates. We honor all factory partner programs and fully disclose all factory incentive programs.

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