Hometown Chevrolet in Waverly including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

501 W Emmitt Ave
Waverly, OH 45690

Get Directions
Visit Dealer Website

Sales: 740-835-4635

Used Cars: 740-835-4660

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat Closed

Reviews of Hometown Chevrolet

Overall Rating:

4.2 (out of 5)

82% recommend this dealer

27 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

3.0 (out of 5)

Disappointed

Reviewed by Mainer from MaineJanuary 23, 2021

I found a car that I wanted to buy online. Messaged the dealer, and was replied to by a salesman. I submitted information about my trade, and was given a Lowball offer. So I replied with a Lowball offer on their car. The salesman's reply was another $1000 for my trade, and "I'm not gonna drop the price on ours cuz we have plenty of people interested in it." (Exact words.) So I passed on dealing with this dealer. If you're looking to negotiate with Hometown Chevrolet, good luck.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Service Center - bad customer service

Reviewed by CD from Waverly, OHJanuary 20, 2021

This review is about the service department experience I had this morning. I had scheduled an 8 AM oil change/tire rotation and arrived on time. However, when I had arrived the front doors were locked and when I had looked inside through the windows I saw that the the service center door was shut as well, but there was someone sitting at the desk. I walked around the building to check the service area, but none of the service garages were opened nor saw any cars in the garages getting ready to be worked on. There was another door outside that led into the service center, but a sign on the door stated “Employee Entrance Only” and an arrow under the notification pointing towards the front of the building to use the main door to get in. After looking I googled the contact information of the Chevy dealership and called the number provided I found. The first time I called the number rang twice and stated the number I was trying to call wasn’t available at the time. It is now 8:04 and I’m getting frustrated so I call the number again right after I got the message and this time it played music in the background, then rang 4x, and prompt me to leave a voicemail in which I did stating that I had an appointment at 8AM and I was out front, but could reach anybody and see if someone could give me a call back right away. By this time I’m in my car waiting for my husband to arrive to pick me up if we were to had drop off the car like scheduled and he told me to call again. I called for the 3rd time and again, nobody answered. It could have been close to 8:20 was when I started seeing cars go into the garage wondering when did they start opening those doors and then a customer had walked into the building at 8:25. I followed in and then had noticed inside that the service door was opened. After she left I had told the representative that I had an appointment at 8 AM, the doors were locked and I wasn’t able to get in and that I have tried calling numerous times even left a voicemail. He flat out told me that he had been there since 7AM and that none of the doors were locked, also never received any calls or voicemails from me nor anyone as I was literally looking at his desk phone seeing the red light blinking. Then he told me that there was nothing he could do because I had walked in at 8:25 and that he was full, can’t take any more appointments today, a technician had called out, and I needed to reschedule for another day. I kept telling him that I was physically at the dealership for my appointment on time, but the front doors were locked and I couldn’t get in and that I have called. Then in his words he stated while he chuckled “I’m not calling you a liar, but I didn’t get any call from you or a voicemail at all and those doors were not locked. I can’t take you today.” and then asked “what do you want me to do? What is there you would want for me to do?”. By this time I’m already frustrated and then my husband had arrived and I explained everything to him. The representative then got to telling us again that there was no calls from me nor voicemail and that the doors were not locked since he’s been there since 7am after my husband told him that my phone record shows I have called. The representative then said the only thing he could see about doing was for us to just leave our car and he could probably see about it getting looked into. By this time my husband and I were already upset because of how rude the representative was to me and was getting ready to leave. My husband went back in asking for the general manager’s contact number, but the representative wouldn’t provide and stated he was the highest title employee there as he was the service director and pretty much made it seem as if we were the ones lying about the whole situation. We then contact corporate office to file a case about the customer experience we had with him.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hello! I would like to apologize for the miscommunication. I'm not sure where the disconnect was but if you would like to take advantage of the complementary service that was offered, we would still like to extend that out to you. If you have any questions, feel free to give me a call. Cortney Branscom Customer Care Manager 740-941-1000

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

4.7 (out of 5)

Had to go out of town, worth it!!

Reviewed by Hitch like the movie from londonderry , ohioDecember 18, 2019

Team was friendly and professional. Dealership was more than willing to work with us to meet our needs. Will check them out in the future...

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 4

Quality of Repair N/A

Maximum rating = 5

About Hometown Chevrolet

Hometown Chevrolet offers a Full Selection of New Chevy vehicles and offer a HUGE selection of Pre-Owned vehicles most come with a 6 Month/6000 mile powertrain warranty at no extra charge. Why shop any where else for a great New or Pre-Owned vehicle? Call us today at 740-947-2104 visit us online at www.yourhometownchevy.com

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top