Firelands Chevrolet Vermilion

I got the opportunity to work with the team, and everyone provided excellent customer service from beginning to end! I worked closely with Tanner and Heather, and I appreciate their patience in ensuring that I choose my ride and was satisfied. I had negative equity, and Heather worked hard on my case. Tanner provided excellent customer service and was knowledgeable, which helped guide me through the process. Again, thank you so much! I own a 2020 Chevy Trax with low mileage and it’s a roller!!!!

I Would NOT use Firelands/O’Brien’s dealership in Vermilion. My salesman Brady made promises he never kept and I think the sale manager Andrew is the biggest loudmouth, obnoxious xxxxxxx I’ve ever dealt with. I don’t like being lied to, especially when you realize later that it was intentional. Save yourself a headache and expense, shop elsewhere and get anything and everything in writing (signed).

If their repair service is any reflection of this dealers attitude for its customers I would pick another dealership. I had my chevy vehicle towed into the dealership after getting permission to bring it in because it would not start. On the first day I talked to a service representative explaining everything. No one even called me after that. I called (2) days later to see if any progress was being made and the service representative said it was in the shop being diagnosed. Then (3) days went by without being notified I called in and found out it was not even in the shop and the service manager is asking me what the problem was with the vehicle after I had went through all of the information with the service representative on day one. I then notified the service manager on his messaging service I would be towing it out of the dealership.