Serpentini Chevrolet Tallmadge

Spent 7 hours there on 11.14.25 looking for a car after ours was totaled. The car we scheduled to see was "in the shop," and we were shown another car. Ironically, it was the car I was looking at, and I talked my partner into test driving it. We weren't going to buy it at first; he was set on the other car. However, after some discussions, we decided to see if we qualified, and if so, we would get it. We pointed out some issues to Harrison we wanted resolved, one being vomit. He stated the car had only been on the lot a couple of days (this morning we found out from a Facebook post, they've had this car since October 13) so they hadn't had a chance to detail it, but assured us that once we started on paperwork, "the service department would be on it like clowns in a clown car; seriously, a whole bunch of them get in there and pull everything out and get it all cleaned up." After 7 hours of back and forth, we finally signed papers and left. It was late and dark. We were hungry and tired. When we got home, something made me look, and sure as xxxx, the vomit, spilled whatever, dirt... everything was still there. But this time it was late, and I was fuming. I already left feeling something was off; this just made me have 0 trust in our salesman and this dealership. In the last 5 years, we have purchased 3 cars from 3 dealerships, and this was by far our worst experience ever.

I really hate giving bad reviews..... most of the time I write it off as bad judgment on my part but this time it is worth mentioning..... this dealer is all about volume which isn't all bad...... here is my story: I drove 4 hours to buy this beautiful truck..... pictures were perfect.... buyers beware.... this truck looked like it was dragged through a stone query. Make sure you call the dealer and have them take personal pictures up closely and send them to you..... After viewing this truck.... they tried to promise a detailing and paint touchup...... too late folks..... that should be completed before I came..... not after..... when opening the gas cap door..... I couldn't tell what color the paint was, it was that bad and dirty..... sorry but you failed the first impression test I tried to buy.....

Although I didn't end up purchasing here, my experience was very good. They have a great inventory, are willing to let you test out anything and also make good suggestions for vehicles to try. Very friendly people.