Mike Castrucci Chevrolet

They have always done whatever it takes to make our car buying experience pleasant. Everyone is enjoyable and the dealership is always clean and organized.

I recently purchased a used van from this dealership, and the experience has been nothing short of terrible. Before the sale, I was promised the vehicle would be cleaned before pickup. When I arrived, the van was absolutely filthy—garbage stuffed in compartments, sticky cupholders, spilled drinks dried everywhere, dirt and grime on every surface, and it clearly had not been vacuumed at all. It was disgusting. To make matters worse, the salesman who sold us the vehicle had only been on the job for about a week—and even he was shocked and embarrassed at the condition we received the van in. He acknowledged how wrong it was and even offered to take the vehicle himself to clean it because he knew it was unacceptable. I attempted to contact the sales manager multiple times—called twice and left messages, emailed with pictures—and got zero response. Not one call or email back. When I finally went to the dealership to speak to him in person, he came out rude, combative, and incredibly unprofessional. He actually told me that they “didn’t make any money” on the van and therefore had no reason to clean it, and that I should “just be happy with the deal.” He refused to even look inside the vehicle to see what I was talking about. His attitude toward both me and Jon was nasty and dismissive. Between the van and a truck we purchased, we spent $22,000 here. This is the customer service we received in return. I would never recommend this dealership to anyone. Save your money and go somewhere that values integrity, customer service, and basic professionalism.

From the moment I phoned the pre-owned vehicle department and spoke with Gary I was impressed with his professionalism. We had been to several dealerships and had a few bad experiences. We scheduled the appointment to look at the vehicle we were interested, and the moment we pulled up the vehicle was waiting for us to test drive. We were met by Ryan who was delightful and went with us on the test drive. Ryan explained all the gadgets and certainly was knowledgeable. After the test drive we were so impressed we spoke with Gary the sales manager about our next steps. Gary was not at all pushy and left us with much to consider. We knew then that they were who we wanted to work with moving forward in making a decision on a major purchase. The following day we met with Jordan who assisted with the paperwork. She too was on the "A" team at the dealership. We can not say enough about how much we appreciated the entire experience at Mike Castrucci in Milford! Gary, Ryan, and Jordon are a HUGE assist to this dealership! We look forward to continuing our relationship and will refer them to friends and family for future vehicle purchases!! Mark H & Marsha