Don Wood Chevrolet

I had experienced great service there for years but last November during a routine oil change and tire rotation, the service was very poor. I expressed my displeasure with the service. Cassandra told me that there would be no charge for the service. Since that time, I have had my truck serviced at Wyler and Hugh White Chevy . Fast forward to May 27th and I get an email from Cassandra with an invoice that I owe them money for an oil change and tire rotation from last November.They want payment now. So I contacted Jim, great guy, and I paid the bill. But I will never go there for anything ever again.

On February 24th, 2025, my husband drove over an hour after work to surprise me with a certified used 2015 Yukon Denali XL, featuring a 7-inch lift. I had only seen the vehicle online and hoped it would perform as well as advertised. However, within 30 minutes of driving it, he noticed issues with the front suspension and a grinding noise from the rear. He contacted Mason at the dealership, who told him to bring it back the next morning. We were extremely disappointed to discover such major issues immediately after purchase. I dropped the vehicle off at 9 a.m. and reported several problems: rear-end dragging, popping from front driver side, a half-functional touchscreen, poorly adjusted headlights (visibility under 4 feet), tire rubbing, and warm AC. Although they said it would be looked at by the following tuesday,  the vehicle sat for over 2 week before being inspected. They replaced the passenger-side wheel bearing and dismissed the rear noise as “normal” for the lift kit. Less than 15 minutes into our return drive, the same issues persisted and we returned the vehicle again to the shop. After more poor communication with Zach (manager) and the shop, they replaced the transmission. We received by delivery the vehicle back on April 2nd—only to find the muffler had been cut in half, and the original problems remained with the front end noise. The next day, the check engine light came on. When I called, Zach admitted the repairs had already cost them more than expected and said they were “losing money” fixing it so he asked me to bring it back and swap for a different Yukon so they could take mine to auction. I  then took the vehicle to Trails West for an independent inspection. They discovered a completely broken driver-side strut and over $2,100 in safety-related repairs. After another meeting with the dealership, they agreed to look at the engine light but refused to address the suspension. I was given a FOR SALE rental vehicle from their lot that reeked of animal urine. Eventually, they claimed a loose spark plug caused the engine light and fixed the muffler—three days later. They also forgot the AC, which required another two days. They attempted to charge our extended warranty for an AC condenser without informing us, but it was denied. We ultimately picked up the still broken vehicle ourselves. Now, we’re facing over $3,000 in out-of-pocket repairs to make it safe. The management, communication, and professionalism throughout this process were unacceptable. Their so-called CERTIFIED inspection process appears entirely unreliable. Buyers beware.

I reached out about a vehicle, got a text and email that I responded to but never got a return response. Very disappointing.