VanDevere Chevrolet

If I could give zero stars, I would. This is not an exaggeration. I have documentation to support everything I am stating. I purchased a 2019 Nissan Pathfinder from Vandever Chevrolet on Vernon Odom in May 2024. I am a Navy veteran, a single father of four, and a contractor. This vehicle is my only means of transportation for work and my children. From the day I drove it off the lot, the vehicle had issues. I immediately heard a rubbing noise. Vandever replaced a few parts early on but repeatedly told me it was just road or tire noise. As months passed, especially in colder weather, the noise became louder and more noticeable when turning. By late 2024, I brought it back again. They replaced steering components and a strut, but the problem continued. In early 2025, during a long drive, the noise became extremely loud, like a jet engine. I am a licensed mechanic and confirmed this was not road noise. I insisted they check the transmission. They eventually found metal in the transmission fluid and diagnosed a failed gear case, something they admitted is common on these vehicles. Over several months, they replaced the gear case twice, along with the front and rear differentials. This process dragged on until around May 2025, showing repeated misdiagnosis before the real issue was resolved. After that, the vehicle still did not drive properly and hesitated during acceleration. By mid-2025, the check engine light began coming on and off. I reported it multiple times but could not get in due to no loaner vehicles, despite explaining this was my only vehicle. By late 2025, the light stayed on and the engine developed ticking noises consistent with a VVT issue. In January 2026, I finally received a loaner and brought the vehicle in, only to be told my warranty had expired and the lifetime warranty was voided because I never received a coolant flush. I was never verbally informed that this was required. I was only told to maintain oil changes and had already received a transmission flush through their repairs. After nearly two years of repeated issues, delays, and poor communication, I was also told I could be charged forty-four dollars per day for the loaner if the warranty company denies the repair. This experience has been exhausting and unacceptable. I would strongly caution anyone considering purchasing or servicing a vehicle here.

Great job. Quick and efficient. Everything done correctly. Mike was great as was all who worked on the car.

Hunter VanCamp always provides to notch service. He cares about his customers and is always trying help get the best pricing for the services provided.