Capital Chevrolet in Wake Forest including address, phone, dealer reviews, directions, a map, inventory and more

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9820 Capital Blvd
Wake Forest, NC 27587

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Sales: 919-336-5457

Used Cars: 919-261-7922

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Capital Chevrolet

Overall Rating:

3.8 (out of 5)

68% recommend this dealer

111 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I WILL NOT BE BACK! CAPITAL CHEVROLET LOST ME!

Reviewed by Jon Jenkins from Benson NCNovember 24, 2021

I spent a day and a half totally at the mercy of the service department. I simply came in for an oil change and to check a tire that was slowly leaking air. By the end of the experience I had to drive to the dealership 3 times (35 Miles One away). I had to pay for a new tire. I had to rent a car from Hertz (No Loners, Even Though It’s Because My Tire Was Not In Stock That I Had To Rent From Hertz). The service department would not give me a ride to the car rental store 2 Miles Away. (Thier One Driver Was Over An Hour Away) so it was my problem to get to the car rental store. The service department said the rental place said I could leave the car at the dealership and they would pick it up with no issues. When I went to Hertz they told that is not what they said at all. Yes I could leave it at the dealership but I was responsible for anything that happened to it while it was at the dealership and that the bill could not be settled and that it would be considered not brought back on time if I left it at Capital Chevrolet to be picked up by Hertz. So I had to drive to Hertz, then have them bring me back to Capitol Chevrolet to pick the rental car up to return to Hertz. I told the service department about all this and the manager acted like it was my problem and showed no remorse or empathy for my schedule or time as a customer only blaming Hertz. There were employees everywhere and hundreds of cars and trucks but NO one could give me a quick ride over to Hertz to drop off my rental and bring me back to pick up my vehicle (By the way it cost $150 to rent a car). To add further insult, I asked to have my tires rotated and Katty Ford told me the service guys forget to rotate them even though it was on the work order. She said I could reschedule to come back a third day this week and wait again for them to rotate my tires. OBVIOUSLY I WILL NEVER BE BACK TO CAPITAL CHEVROLET IN Wake Forest, NC. I leased my 2019, 1500 Silverado there but I was just a NUMBER in the crowd today who obviously did not matter to the dealership! This was an extremely disappointing experience!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Here at [DEALERSHIP NAME], we are committed to providing a pleasant shopping experience, and that always starts with great customer service. From your feedback, it is clear you were not treated with the respect and courtesy you deserve. I would appreciate the opportunity to make things right. Please contact me at your convenience. Sincerely, Capital Chevrolet, ttaylor@capitalchevroletnc.com

Overall Facilities 3

Customer Service 1

Buying Process 4

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Bought a $35,000 truck in July 2021. Washed it one time...

Reviewed by Wilson123November 15, 2021

Bought a $35,000 truck in July 2021. Washed it one time and found rust all over the bottom and frame. It was hidden from me on purchase. Took it for an estimate at Carolina Collisions where they quoted me $11,600 worth of rust damage. Entire cab has to be replaced as it’s one piece, the entire frame is also rusted and was sprayed with a cheap black paint that is now chipping off and showing all the rust. Capital Chevrolet won’t pay for the repair and won’t work with me on a solution. Complete dealer fraud hiding this from a customer and not willing to make this right. 0/5 worst vehicle buying experience I’ve ever had. Pictures show the day I got it, you can’t see any rust because of the paint hiding in. Second picture is after 1 wash. Metal is so rusted and weak a hole showed up. Third picture is the estimate.

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Your feedback has been forwarded on to our team and we are currently looking into this matter.

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Capital Chevrolet has a HORRIBLE service department. They...

Reviewed by tjackson0357November 02, 2021

Capital Chevrolet has a HORRIBLE service department. They look through you like don't exist, and seem to help begrudgingly! Ordered a part as well and was told it would arrive Tuesday, but come to find out, the person never placed the order! Super sucky!

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for taking the time to share your recent experience. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Capital Chevrolet, ttaylor@capitalchevroletnc.com

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

About Capital Chevrolet

Capital Chevrolet located at 9820 Capital Boulevard in Wake Forest NC is your premier retailer of new and used Chevrolet vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Chevrolet vehicle or the Pre-Owned car truck or SUV of your dreams today!

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