Tim Marburger Chevrolet

dropped off malibu 8/23 for recall work 8/24. called next day to check status. no work had been done because no repair had been written and my info and keys were buried under other paperwork on advisor desk. so ,extra day for work to be completed. picked up car friday . sat morning noticed damage on r/ft wheel. went back to ser dept and spoke to service advisor. he would advise service mananger monday am. no call from s/m for sev days so returned to ser dept. went back several times to speak to s/m but he not available. finally after three weeks and waiting in cust lounge for two hours to speak to service manager spoke to gm about problem. finally talked to s/m who said they would take care of problem. has been over two weeks and problem still not addressed.

I'd of given them 5 stars but this is my experience. I have a 2013 Equinox and have been very pleased with it. I have 100,000 miles and no problems with it except the engine,which has been burning oil for the past year and a half. Found out it's due to defective rings which was the subject of a class action lawsuit which GM settled in November with word finally coming down to the dealers in February. Took my car here, which is where I purchased it when it was Classic Chevrolet, for an oil consumption test required. I must say, the dealer was very honest with the test and confirmed it was burning oil more than usual. They ordered the parts and I brought it in to replace the rings. They found a few problems that was not covered under the settlement so I agreed to replace the parts as they were not going to charge me labor. I then told them to replace the spark plugs while they had everything apart. I picked the car up today (Mar. 30th,2020) and found from the bill that the plugs are expensive ($26 each) but what the heck but I got charged $115 labor to replace 4 plugs. $115? I couldn't believe something that takes 2 seconds, I had to be charged for especially considering I've spent over $115 adding a quart of oil every couple of weeks at around $10 a quart since I use nothing but Mobil 1. The employees at the service desk were very good to deal with other than this problem but this labor charge gnaws at me so much so, that when I do finally trade in this vehicle, I want it to be another Equinox but it will certainly be on my mind as to where I buy it from.