Terry Labonte Chevrolet in Greensboro including address, phone, dealer reviews, directions, a map, inventory and more

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1401 Bridford Pkwy
Greensboro, NC 27407

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Sales: 877-287-3145

Used Cars: 877-288-6922

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 6:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:30am – 4:00pm

Reviews of Terry Labonte Chevrolet

Overall Rating:

4.5 (out of 5)

87% recommend this dealer

203 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Dishonest

Reviewed by Mark from Charleston, WVOctober 06, 2021

I live 4 hrs from the dealership and worked a price out over the phone to purchase a Suburban. After taking my credit app and running it, I was told they couldn't hold the vehicle until I could make it down, which would have been on that Friday. They did assure me that if I told them I was on my way, they would hold the vehicle and not sell it while I was driving down. I called on Wed evening, 15 mins before closing, and was told the vehicle was still there and let them know I would be leaving first thing in the morning before they open and to please hold the vehicle. They agreed and said they had pulled the keys. This was verified by 2 people in the dealership. I arrived the next morning and was told upon arrival that they did sell the vehicle, but had another coming in a week later that they could deliver to me. I agreed, only because of the difficulty in finding the vehicle in the first place. I had 2 friends with me, as we were on a golf trip, who waited while I completed the financing. They initially showed me a payment that I assumed didn't factor in my down payment due to the price and asked the salesman about it. He said he would check with financing. When I spoke to Gene in finance he showed me the same payment again and again I told them it wasn't correct. His response was "my numbers are never wrong." In reality, they show the rates at a much higher interest rate and lead you to believe that's what the payment will be, then once you go over final numbers the payment comes in at a much lower cost, $130 in my case, and they use that to upsell you on packages since you were already prepped that your payment would be higher. I declined all packages well over 10 times to which the finance manager repeatedly responded "no one has ever said no to all of this. It doesn't make any sense. You can afford it." Then he would "alter" the packages and pitch it again. All this while I've told him I had to push back our tee time for the day once already, have 2 people waiting on me and that I need to leave. He completely stopped all paperwork until I finally agreed to the smallest package available which was around $20. On top of all this, they ran my credit 4 times after requesting they only use one lender and my interest rate came back at 4.59%, nowhere near the going rate. When I questioned this, he said "well your score is only 774, which is not what we consider platinum, or you would have received a better rate." I traded in a vehicle with equity and put down a 5 figure down payment. There was no reason for my rate to be that high, outside of the fact they added points for their gain. I signed and have since refinanced at 2.5%. Overall, outside of the salesman Brian, there was not one positive experience. I voiced my displeasure to Brian and he said he would let the GM, Matt Murphy, know what happened, but I have yet to hear from him and I gave him 3 weeks before I wrote this review. I would be very careful with any business at this dealership.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi Mark, we appreciate your honest feedback, as we are always looking for ways to improve.

Overall Facilities 5

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Terry Labonte Chevrolet worlds best service team

Reviewed by Danni from Greensboro, NC August 26, 2021

Chris Moss in the service department provided me with the best customer service I have ever experienced. I have 20 years experience as a customer service Representative, thus I have a higher wow threshold and Chris far exceeded my expectations. My family has three Chevy's, therefore we frequently have interactions with the service department. The customer service Chris M. Provided was A+

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hello Danni, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

Overall Facilities 5

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Treat you like family

Reviewed by Matt Barrett from Greensboro, NCAugust 23, 2021

I have been getting parts & service work done at this dealership for years & they have always exceeded my expectations, from the quality of work performed to the friendly & knowledgeable staff, all are top notch.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

We're glad to hear you found our staff was so knowledgeable and helpful!

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Terry Labonte Chevrolet

Terry Labonte Chevrolet is a member of the Hendrick Automotive Group the 6th largest privately owned automotive group in the United States. This gives us many advantages over our competition that is reflected upon your purchase. Our commitment to you is to offer the highest quality & the most competitive price on Greensboro autos Greensboro Fleet Commercial Trucks Passenger Chevrolet Cars Trucks SUVs & Vans. Terry Labonte Chevrolet was recently recognized as the "#1 GM Certified Pre-Owned Retailer in the Triad" based on sales data. Terry Labonte Chevrolet services more vehicles in the triad than any other two Chevy dealers combined!

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