Countryside Chevrolet in Franklin including address, phone, dealer reviews, directions, a map, inventory and more

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71 Cat Creek Rd
Franklin, NC 28734

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Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 6:30pm
Tue 8:00am – 6:30pm
Wed 8:00am – 6:30pm
Thu 8:00am – 6:30pm
Fri 8:00am – 6:30pm
Sat 8:00am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 5:30pm
Tue 8:00am – 5:30pm
Wed 8:00am – 5:30pm
Thu 8:00am – 5:30pm
Fri 8:00am – 5:30pm
Sat Closed

Reviews of Countryside Chevrolet

Overall Rating:

4.7 (out of 5)

89% recommend this dealer

18 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Terrible service totally dissatisfied

Reviewed by Melissa from Marshall, NCMay 17, 2021

may 1st I found a car I liked and reached out to them. I talked to the salesman and indicated I liked the car but wanted to reach out to my credit union to get the loan. On May 6th they emailed me a copy of the sales invoice. On May 7th I sent them a copy of the approval letter my bank sent to me and told them they would be mailing the check as there is not a local branch. Just FYI I was never asked to put anything down on the car to hold which I would have gladly done so. On May 12th the check arrived and I called the chevrolet place May 13th to let them know I would be picking up the car on Friday. I was told by the salesman that would be fine to come on out. I asked for directions as I was coming from past Asheville and wanted a direct route. He couldn't give me any but told me he would have someone reach out with directions. No one called. I got to the car lot and the car that I wanted was sold the week before. I hit the roof!! yes it took awhile for the financing but for a salesman to tell me the day before over the phone that everything was fine and to come on out in the middle of gas shortage??!? Oh yes I was mad. 96.7 miles one way and all the salesman had to do was tell me the car sold last week. I understand these things but to get me to drive with two toddlers for 2 hours nearly 200 miles round trip and then tell me?? Furious. They wanted to do the bait and switch. The one car they showed me was new and out of my price range and the other I wouldn't have as it wasn't AWD. Simply furious!! I do not recommend this group and you can decide for yourself but I advise caution. They are not internet savvy and do not know how to deal with email and over the phone customers. No wonder so many are going to Vroom and Carvana. Pathetic.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

That is not the kind of experience we seek to provide, Melissa. Please call us when you can so we can address this together. Sincerely, The Countryside Chevrolet Team

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Honest and Fair and They Care

Reviewed by Toni H. from Franklin, NCJanuary 18, 2021

Countryside Chevrolet in Franklin certainly cares about their customers and their vehicles. I am still in shock for all the support and assistance that I received from the Repairs/Service Department at Countryside over the last 6 months. They repaired my engine at no cost to me while Tonya Land battled the warranty company who wouldn’t pay all the cost for the repairs after they agreed to. And even though I was liable for some of the excess cost, Tonya took to bat for me with Portfolio Protection Warranty Company. After Countryside finished the work on fixing my engine, we were still waiting on Portfolio Protection to honor their agreement so Countryside could be paid. Countryside needed the loaner car that they provided for me back and Portfolio Protection wasn’t wanting to pay the costs that they first agreed to pay after my car was fixed. Tonya could have told me to pay the balance owed and for me to deal with getting reimbursed from Portfolio, but no, she didn’t. She went ahead and let me have my fixed car, which actually drives smoother and better than when I purchased it from the scam-artists at Lake Keowee Ford in Seneca, SC. Tonya would not back down and finally got the warranty company to honor their portion, and due to the hassle and stress of the whole experience, Countryside covered my excess costs, so I paid nothing out of pocket! Countryside may not be able to help everyone every time in every way, but this was one time that they could, and I am soooo thankful! Countryside works for their customers, not for their own pockets. Countryside Chevrolet was the silver lining from my negative experience from rotten Lake Keowee Ford. Thank you all soooo very much, Countryside Chevrolet! I will only shop locally from now on!

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Thank you for writing this fantastic review and for giving us such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. The Countryside Chevrolet Team

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Great buying experence

Reviewed by Mitchel Robinson from Maggie Valley, NCApril 30, 2020

Pleasant, professional and honest. The staff did a great job making the transaction as painless as possible. I wasn't handed off repeatedly like people have tried to do to me before. I drove 45 minutes to look at the car and am glad I did. I recommend them to everyone.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Mitchel, thank you for the feedback! We are happy to hear about your positive experience at Countryside Chevrolet, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! The Countryside Chevrolet Team

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Countryside Chevrolet

Countryside Chevrolet is home to No Hassle No Haggle Pricing. Our knowledgeable and friendly staff will work to get you into the perfect new or used vehicle at the right price. We guarantee the friendliest service for our customers every time you shop with us.
Smoky Mountain Chevrolet is located in Western North Carolina just a short drive from Waynesville and Asheville NCas well as Greenville and Spartanburg. We offer a wide array of new and used vehicles. 2015 Chevy Colorado WON Cars.com Best Truck Award! We have a great selection. Come and check them out!

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