Parks Chevrolet Charlotte

I deleted my original review of this place, because I already had a horrible experience dealing with the salespeople but they ended up “making it right”. Long story short they sold a vehicle out from under me with a deposit on it as we were currently making the deal. Ended up getting in a different truck I was happy with at a decent price so it was all taken care of. Regardless spent over 6 hours test driving and working a deal on a vehicle that someone else ended up buying while I was there. Next day, I get in my new truck and when I take off I feel a very strong surging and I look down and my RPM needle is jumping around. This truck is a Certified Pre-owned so it was under warranty of course. I get in touch with service and they have my truck for over a week just to tell me there’s nothing wrong with it. I came up there and took someone on a test drive and was told the issue wasn’t bad enough to warrant a part replacement? Not sure what that’s about but I end up taking the truck home. Put a few thousand miles on the truck and the problem of course got worse. I send several messages throughout the next 2 months to no avail when finally I got a response and they were willing to look at my truck again. I take the truck back to the dealer, drop it off, and they get me in a loaner. Also worth mentioning the loaner is a full size Silverado Lt z71 weirdly enough optioned without blind spot monitoring..? I talk to Kyle the next week and he tells me he is the one who drove the truck and read the notes to me that there is confirmed SOMETHING wrong with the truck. Unsure at the time what exactly it is but I’m just glad to have made it past being told there’s nothing wrong with it. The next week I call up to get a status update on my truck, and they tell me THERES NOTHING WRONG WITH IT? I ask to speak with Kyle because he confirmed the issue and he read the notes back again confirming there was in fact an issue with the truck. Then I get a call back from the first guy telling me to disregard what he said beforehand and that there was a “transmission related” issue. The next week comes and I call for a status update because I still haven’t heard anything back just to be told YET AGAIN that they are unable to duplicate ANY of the concerns I have with the truck. Seriously?????? I’ve been told 3 times now by 2 different people up there that my truck has an issue and now they’re saying there’s nothing wrong again??? I left a voicemail but haven’t heard back. It’s clear this whole entire dealership from the sales to service and all in between have no clue what they’re doing. I also would like to point out that when I got my oil changed, my mechanic noted THEY PUT THE WRONG OIL IN IT!!!!!!!!!!!!!!!!!!!!!!!!!!!! TOOK OVER 45 MINUTES FOR THE OIL TO DRAIN BECAUSE THEY DIDNT USE DEXOS D. AVOID PARKS CHEVY SERVICE AND SALES

Was only checking on auto. Bother that they continue to text or call even when I told them not too.

I purchased a 2022 Tahoe (CPO) from Parks Chevrolet Charlotte on October 23, 2025, and my experience has been nothing short of unacceptable. Shortly after purchase, I had to add coolant to the vehicle, and I also noticed dents all over the roof—something that should NEVER happen with a Certified Pre-Owned vehicle. When I took the Tahoe to a Chevrolet dealership in Roanoke, VA for a state inspection and to have the sunroof checked, I was told the wind deflector was broken. The service manager pointed out excessive grease in the sunroof track, tape lines around the sunroof and door jambs, and clear signs that the sunroof had been worked on. Following that visit, I contacted Bryant at Parks Chevrolet Charlotte, who suggested I take the vehicle to a body shop to determine whether the paint issues were a GM defect. The body shop confirmed that the roof, roof rails, and rear passenger quarter panel had been repainted poorly (which was not reflect on the Carfax and therefor voided the GM warranty), with trash left in the paint and little to no clear coat—again, completely unacceptable for a CPO vehicle. Because of all these issues, I was told on November 14, 2025, that they would “swap” me into another vehicle. Instead of helping, the process felt pressured and rushed. I ended up in a vehicle with fewer features, higher cost, and an overall worse deal than the one I originally had. The delivery experience was another disaster. I was told the vehicle would be delivered on November 20th, but the transport driver waited two hours for the dealership to get everything ready—and no one informed me of any delay. I drove 30 minutes to meet a driver from Parks Automotive, waited an hour, and finally learned the vehicle wouldn’t be delivered until the 21st. The dealership’s only response was, “Sorry for the inconvenience.” When the 2023 Tahoe finally arrived on 11–21–25, it had three dents, low washer fluid, and dead/low key fob batteries. Yet again, this was sold as a CPO vehicle supposedly “free of dents.” To make matters worse, I was charged a second doc fee, paid taxes again (over $2,000), received less for my trade, and paid more for the replacement vehicle—all while being told that the dealership was “going above and beyond.” After initially dealing with Bryant, I suddenly couldn’t reach him anymore and was passed off to Tre and ReShawn. I had to repeatedly call just to get paperwork corrected, delivery scheduled, and basic questions answered. In total, this dealership left me with an additional $6,000 in unexpected expenses—all because the original 2022 Tahoe they sold me should never have been certified in the first place. I strongly feel the dealership should have taken responsibility instead of forcing me to absorb the costs of their mistake. The only thing I can say positively about this whole experience was the transport driver Melodie Gillespie. She made me feel heard and was very professional and thorough making sure paperwork was signed correctly and notarized. I cannot recommend Parks Chevrolet Charlotte. My experience has been frustrating, unprofessional, and costly from start to finish