Elevation Chevrolet GMC of Boone

2014 Chevrolet Sonic needed a timing belt replaced. I tried to get it fixed at the dealership here in Raleigh where I get all my work done, but there was no availability that lined up with her breaks. The estimate provided for the work was about $899.00. I contacted Elevation in the beginning of October and was able to get an appointment for the work to be done on 10/30. The vehicle was brought in first thing that morning and my daughter was told the work would be completed by the following day at the latest. I called the dealership on the morning of 10/31 and the person I spoke to didn't seem to have any knowledge of the work being performed, and once he got some more info, he told me it was "unthinkable" that the work could be performed in such a short timeframe but that he would check with the shop. I got a call later that same day telling me that the vehicle was being worked on and would be ready at the end of the day. However, I then received an immediate call back telling me that they had ordered the wrong part and that they would need to reschedule the service. I was told that they would call me once they had the part and then get the vehicle back in "immediately" to have the service completed. On 11/4, I got the call saying the part was in. When I asked when my daughter could bring the vehicle in, they said that their next appointment was not until mid-December. I expressed some frustration with this given the previous issue and need to reschedule due solely to their ordering the wrong part, and was then told that my daughter could bring the vehicle in on 11/12. The car was again there at the appointed time, but neither myself or my daughter received any type of update for the next two days. I finally called the shop around noon on 11/14 and spoke to the manager, who assured me that they could see the car in the shop being worked on, that the work should take "no more than four hours", and that it should be ready by the following morning at the latest. I did not receive an update that day, so I called again on the morning of 11/15 just after 9:00am. At that time, I was told that the work had not been completed as a tool they were using broke and had to be ordered, but that tool was not going to come in until 11/17. When I expressed further frustration (my daughter works two jobs in Boone and needed her car to get around at this point) and asked why I was not called the day before and informed of this issue, the representative could not give me any answer. I asked that she have the Manager contact me as I needed more information so I could decide whether I wanted the work to continue. Two hours passed and I had not been contacted, so I called and spoke to the same representative who said that the Manager was going to be calling me as soon as she was done with a customer. Another hour passed with no call, so I called again. The same representative told me that the Manager had spoken to my daughter, even though the instruction was to contact me, and that the work would be completed Monday morning. At the end of the day Monday (11/17), neither my daughter nor I had received any update. It was not until this morning that she was called and told that the work had been completed. I had told my daughter that if they contacted her to have them contact me as well, and I did receive a call from the shop. I asked for a breakdown of the charges and a total, and was told that the cost to repair was over $1400.00. When I told them that I had been quoted just over half of that amount at a Chevrolet dealership here, all the person said was "I don't know what to tell you. Not that I think it matters to anyone there, but Elevation lost a customer today. I have owned Chevrolets all my life and received nothing but top-tier service and professional care from every dealership that has ever performed work on one of my vehicles. This was the exact opposite. No communication. No consideration. Nothin

Closed on a used pickup GMC on Sept.5. Today Oc.t 31 I am waiting for the final piece of paperwork! This was by far the worst car buying experience I have ever had in the past 50 Years. For some reason no one there returns phone calls or responds to text messages as promised. The GM Adam made verbal promises that were not kept ( ok my fault for not getting in writing but I did not think he was a lier) The truck needed a tailgate and Adam said no problem will have it done tomorrow, that turned out to be more than 3 weeks, then they installed it with the wrong wiring. Sales person Derrick South said the wiring harness would be in by end of week, it was not and no one called to let me know. This went on for 7 weeks, something will be here on a certain date and instead of communicating it was not in they let you have to call them again and again. The promised extended warranty was not given and the paperwork for the warranty they are giving is still not in my hands. Derrick said he would mail it tueday and it is Friday, not here yet. I also spoke to the finance guy Jason, reviewed with him the verbal agreement ( which I also reviewed with Mr. Derrick South who agreed that is what he heard) i asked Jason to review with GM Adam, he said I will, I asked if he would call me back he said yes (meant no) and never called. They got the vehicle title WRONG! Now that is another hassle I will have to fix. To summarize (there are many more errors and non response) stay away unless you want a transaction where they do not communicate, do not keep agreements, deal with a place that has no concern about your schedule. Good Luck

I do not recommend this dealership to anyone. From another state I phoned the dealership to discuss my interest in purchasing a 2021 BMW I saw advertised on CARGURUS for $35,900. I spoke to the GM and agreed to the purchase and shipping to me out of state would be no extra charge. With that agreement, I received the car in about 2 days. Meanwhile the Finance Manager called me and asked if an interest rate of 6.29% and a payment of $800+ was agreeable to me. I agreed. Several days later i received a statement from Truist Bank that I owed over $50K for the car. That was over $11K of charges that I had not agreed to. I have asked repeatedly that the sales document they executed with Truist be corrected, but no action has been revealed to me. This is dishonest, and shows disregard for customer! Find an honest dealer!