Cavallaro-Neubauer Chevrolet-Buick in Wolcott including address, phone, dealer reviews, directions, a map, inventory and more

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12105 Oswego St
Wolcott, NY 14590

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Sales: 315-660-3549

Used Cars: 315-660-3551

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 7:00pm
Tue 8:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 8:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 4:00pm

Service Department

Sun Closed
Mon 7:30am – 6:30pm
Tue 7:30am – 6:30pm
Wed 7:00am – 6:30pm
Thu 7:30am – 6:30pm
Fri 7:30am – 5:00pm
Sat 8:00am – 4:00pm

Reviews of Cavallaro-Neubauer Chevrolet-Buick

Overall Rating:

4 (out of 5)

79% recommend this dealer

28 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

STAY AWAY

Reviewed by Calvin Merkley from New YorkFebruary 23, 2020

After driving 4 hours to finalize the deal and sign the paperwork I was then taken for a loop. This dealer used a method called “Bait and Switch”, this is where you get a potential customer in the door with bs numbers and switch them into a different contract. Everyone at the dealership wanted to point the blame elsewhere for the so called error in the paperwork. There was no resolution to the problem and the owner didnt seem to care that they had made the error and they weren't going to do anything to make it right. Place is shady and staff is scared to make decisions on their own. Not a small town mom and pop dealership, they are out there just like the rest to take all the money they can swindle out of you. Waste of your time .. stay far away.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Bait and switch dealer **** beware***

Reviewed by Colby Markey from Gansevoort, NYFebruary 22, 2020

Shady dealer, switched contracts after customer drove 4 hours to pick up leased vehicle. Was told over the phone 15000mile lease, showed up to a 10000mile lease. Dealer lied. Wouldn’t change contract, left, wasted 10hrs

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Mr Merkley ?, I am sorry that you had a negative experience. Though we strive for complete satisfaction, we are only human and we do make mistakes. This was not by any means a bait and switch tactic. That is not the way we do business. We did make a mistake. There was confusion in your pay off which definitely affected your payment. When my salesperson called to verify the amount he was told that the customer needed to be present to give us the quote. The figure we were using was incorrect, therefore the payment was wrong. We are sorry for this inconvenience. Having you drive an extended distance to then find the payoff was off by a tremendous amount is not a sales ploy. We did compensate for our mileage error at no additional cost to you. We were not able to cover a 3200 dollar discrepancy in payoff. I am sorry this day ended negatively for you. -Rick Neubauer

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Nicely done

Reviewed by Karen E Black from Red Creek, NYNovember 20, 2018

They treated me very well and gave me good advice. All of my repairs have been covered thanks to their recommended coverage plan. They always give me a loaner so I never have to go without or depend on others.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Cavallaro-Neubauer Chevrolet-Buick

When was the last time you really enjoyed buying a car?

Was your salesperson really concerned about helping you find the right vehicle to fit your particular needs and budget?
Were you given all the information about the product's features and benefits to make an informed decision?
Did you feel like you got a great deal and the process was smooth and hassle-free?
Were you confident that the service after the sale was going to be professional courteous and handled by knowledgeable and skilled technicians?
Most of all did you have fun?
We think you should!
At Cavallaro Neubauer we want you to say "Yes!" to all of the above!

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