Bill Cram Chevrolet in Waterloo including address, phone, dealer reviews, directions, a map, inventory and more

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1913 US-20
Waterloo, NY 13165

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Sales: 888-348-0063

Used Cars: 888-693-2905

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 5:00pm
Tue 9:00am – 5:00pm
Wed 9:00am – 5:00pm
Thu 9:00am – 5:00pm
Fri 9:00am – 5:00pm
Sat 9:00am – 2:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 8:00pm
Fri 8:00am – 5:00pm
Sat 8:00am – 2:00pm

Reviews of Bill Cram Chevrolet

Overall Rating:

4.4 (out of 5)

87% recommend this dealer

105 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

The Overnight test drive

Reviewed by Rachel Kerfien from Fulton,NYMarch 23, 2021

My husband and I had an appointment and drove an hour and half to test drive the vehicle to find out it was not on site. We had confirmation that morning the vehicle was ready and waiting for us. We were asked to come back 2 hours later when the vehicle would return from its test drive from the night before. After a lengthy wait and a sit down with the salesman for approx 5 seconds to only to be offered a 1500 below low book value. Worst car buying experience in my 20 years of buying from GM.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Rachel, our dealership goal is to provide exceptional service to every single customer. It appears you did not receive this experience with us. We would like the opportunity to speak with you to work on resolving this issue. Please contact us at your earliest convenience. Sincerely, The Bill Cram Chevrolet Team

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Just purchased my brand new 2020 Equinox-I love it!!!My...

Reviewed by Noras23February 26, 2021

Just purchased my brand new 2020 Equinox-I love it!!! My experience couldn't have been better, my salesman Jesse completely understood exactly what I wanted and how much my budget was. Thank you Bill Cram Chevy Nora S

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

If it was possible to give a minus 5 rating to Bill Cram...

Reviewed by PerkyCDecember 29, 2020

If it was possible to give a minus 5 rating to Bill Cram and Chevy I would. My brother leased a vehicle in March 2019. Sadly, he died on Christmas Eve. No one can drive his vehicle so his grieving family is trying to turn the vehicle in. We have yet to speak to anyone at GM financial after a combined 3 and a half hours on hold! Bill Cram has been no help and, in fact, provided inaccurate information. Steer clear of leases from this dealer.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

About Bill Cram Chevrolet

Bill Cram Chevrolet has been family owned and operated for over 50 years. We are here to meet all your sales service and parts needs.

Our friendly sales staff specializes in a customer focused no pressure environment. Our state-of-the-art service department and factory certified technicians are here for you at every step of your vehicle's life. The parts department brings expertise in obtaining any part your vehicle requires.

Give us a call today at 888-348-0063.

We were recognized as the 2015 Mark of Excellence Award winner. Stop by to see why our customers agree Bill Cram Chevrolet is the best of the best in the Finger Lakes Region.

Ready to buy? Get a price quote before visiting the dealership.

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  • No cost, no-hassle negotiation
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