Bob Johnson Chevrolet West in Spencerport including address, phone, dealer reviews, directions, a map, inventory and more

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5049 West Ridge Rd
Spencerport, NY 14559

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Sales: 866-488-6954

Used Cars: 866-483-8631

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 11:30pm
Tue 7:00am – 11:30pm
Wed 7:00am – 11:30pm
Thu 7:00am – 11:30pm
Fri 7:00am – 11:30pm
Sat Closed

Reviews of Bob Johnson Chevrolet West

Overall Rating:

4.7 (out of 5)

92% recommend this dealer

162 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

4.8 (out of 5)

I actually was out in brockport stopped at a dealer they...

Reviewed by Michelle December 01, 2020

I actually was out in brockport stopped at a dealer they advised me they closed so I called Websmart chevy Matthew answered I told him I'd be right in. He was friendly and helpful with my husband and I..

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Charles Billotti

Reviewed by Charles Billotti from ROCHESTERDecember 01, 2020

I purchased a 2020 Traverse from this location roughly 3 months ago. I upgraded the package to the paint sealant and undercoating for life. Upon brining the vehicle home I noticed what appeared to be sap stuck into the paint on the hood of the car. I brought the vehicle back for them to remove off the hood. After a few hours the mechanic told me my vehicle was all set. The sap was removed however, they put 5 small dents in the hood of the vehicle. I showed the service guy and he explained they have a 3rd party dent guy and they would call me with an appointment when he was in town. You didn't see this after final inspection? After 2 weeks of waiting I never received a call so I called them and asked what the status was. The service guy stated that he forget and would have the sales representative call me to book an appointment. Why would the guy who sold the car set up an appointment for dents that were caused by your mechanics? Within the time frame of waiting i noticed a ticking noise under the dash and when it rained water was gathering in the passenger headlight. I called back to set an appointment for everything since I haven't even had this brand new car for less than a month at this point. The service mechanic told me he would have a loaner due needing a car for my job. When I arrived he stated he did not have a loaner so I had to book another appointment. I am a very patient person so at the time no big deal. When I came back again I received a loaner. After roughly 5 hours I was informed my vehicle was done. At this point nothing was done to the car. He stated that the ticking noise was normal and condensation in headlights was also normal. He then handed me a packet from GM of pictures of condensation in headlights with the most recent vehicle being a 2014! At this point I was beyond frustrated. I asked for a mechanic who came to the vehicle and heard the ticking noise and stated it was a high pressure valve and it is normal. So now my brand new vehicle has dents, water in a headlight, and a noise which i know is not normal. I know customers are not always right due to the nature of my career, sometimes you have to tell a customer "no" but this is by far the worst experience from any dealership i have ever dealt with. What is the purpose of a warranty? Do you not make money on fixing mechanical issues with new vehicles under warranty? At this point I contacted Chevy customer support who conducted an investigation. I was denied help after they spoke to websmart stating they support the decision of the dealership. Never been so frustrated over a car let alone a 35k brand new car. I brought the car to a mechanic who told me the car had issues both under the dash and headlight. Typically a mechanic would take your money but he told me to go to another chevy dealership and warranty is universal. Unbenounced to me I wasnt aware of this so I went to another chevy dealership. The dealership immediately took the car in and ordered parts. After a few days I brought the car in and it was fixed. The passenger headlight had a bad sealing so they replaced the headlight. The ticking noise was a poor canister purge valve and the dents were due to them pushing down to hard to remove sap which was stuck under the paint sealant. I called chevy back and they re opened the investigation du to negligence on their behalf for not even advising me to have a second opinion under chevy warranty. I denied anything from chevy for the inconvenience, that is beyond the point. The point is how do you treat people who invest in your business and or company the right from the things which are wrong? How can you tell a buyer nothing is wrong when something is wrong? Let alone damage a car further and avoid it. This isn't a small purchase and if mechanical issues arise that is what a warranty is for. The issue isn't that mechanical things go wrong that is life but to sit there and deny a person on a brand new vehicle and just lie about

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

I purchased a 2020 Traverse from this location roughly 3...

Reviewed by Charles.billottiNovember 30, 2020

I purchased a 2020 Traverse from this location roughly 3 months ago. I upgraded the package to the paint sealant and undercoating for life. Upon brining the vehicle home I noticed what appeared to be sap stuck into the paint on the hood of the car. I brought the vehicle back for them to remove off the hood. After a few hours the mechanic told me my vehicle was all set. The sap was removed however, they put 5 small dents in the hood of the vehicle. I showed the service guy and he explained they have a 3rd party dent guy and they would call me with an appointment when he was in town. You didn't see this after final inspection? After 2 weeks of waiting I never received a call so I called them and asked what the status was. The service guy stated that he forget and would have the sales representative call me to book an appointment. Why would the guy who sold the car set up an appointment for dents that were caused by your mechanics? Within the time frame of waiting i noticed a ticking noise under the dash and when it rained water was gathering in the passenger headlight. I called back to set an appointment for everything since I haven't even had this brand new car for less than a month at this point. The service mechanic told me he would have a loaner due needing a car for my job. When I arrived he stated he did not have a loaner so I had to book another appointment. I am a very patient person so at the time no big deal. When I came back again I received a loaner. After roughly 5 hours I was informed my vehicle was done. At this point nothing was done to the car. He stated that the ticking noise was normal and condensation in headlights was also normal. He then handed me a packet from GM of pictures of condensation in headlights with the most recent vehicle being a 2014! At this point I was beyond frustrated. I asked for a mechanic who came to the vehicle and heard the ticking noise and stated it was a high pressure valve and it is normal. So now my brand new vehicle has dents, water in a headlight, and a noise which i know is not normal. I know customers are not always right due to the nature of my career, sometimes you have to tell a customer "no" but this is by far the worst experience from any dealership i have ever dealt with. What is the purpose of a warranty? Do you not make money on fixing mechanical issues with new vehicles under warranty? At this point I contacted Chevy customer support who conducted an investigation. I was denied help after they spoke to websmart stating they support the decision of the dealership. Never been so frustrated over a car let alone a 35k brand new car. I brought the car to a mechanic who told me the car had issues both under the dash and headlight. Typically a mechanic would take your money but he told me to go to another chevy dealership and warranty is universal. Unbenounced to me I wasnt aware of this so I went to another chevy dealership. The dealership immediately took the car in and ordered parts. After a few days I brought the car in and it was fixed. The passenger headlight had a bad sealing so they replaced the headlight. The ticking noise was a poor canister purge valve and the dents were due to them pushing down to hard to remove sap which was stuck under the paint sealant. I called chevy back and they re opened the investigation du to negligence on their behalf for not even advising me to have a second opinion under chevy warranty. I denied anything from chevy for the inconvenience, that is beyond the point. The point is how do you treat people who invest in your business and or company the right from the things which are wrong? How can you tell a buyer nothing is wrong when something is wrong? Let alone damage a car further and avoid it. This isn't a small purchase and if mechanical issues arise that is what a warranty is for. The issue isn't that mechanical things go wrong that is life but to sit there and deny a person on a brand new vehicle and just lie about it is beyond my comprehension. Very shady practices to make a sale worst experience

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

About Bob Johnson Chevrolet West

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