King O'Rourke Auto Group in Smithtown including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

756 Smithtown By-pass Route 347
Smithtown, NY 11787

Get Directions

Sales: 631-993-4646

Used Cars: 631-993-4644

Hours Toggle

Sales Department

Sun 10:00am – 4:00pm
Mon 8:00am – 8:00pm
Tue 8:00am – 8:00pm
Wed 8:00am – 8:00pm
Thu 8:00am – 8:00pm
Fri 8:00am – 8:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 4:00pm

Reviews of King O'Rourke Auto Group

Overall Rating:

3.3 (out of 5)

56% recommend this dealer

70 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.0 (out of 5)

oil change

Reviewed by Sherry Geier from Bellport, NYJuly 02, 2022

the car was handled properly however the service guy was rude and arrogant and jerked me around for over 4 hours for an oil change

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi Sherry, I did try to contact you to further discuss your experience here. Complete customer satisfaction is something that we take very seriously and always strive to provide a 5-star experience with every visit. This reputation has established us as the #1 Cadillac Buick GMC dealership and destination for sales and service needs on Long Island. What you have written in your review does not fall in line with our best practices at the dealership by any means. Please call me at your earliest convenience. Matt Amoscato, Service Manager

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

A day at the fights

Reviewed by ANONOMOUS from MYACCA CITY FLA.April 02, 2022

witnessed the GM get into a physical altercation with a salesperson! Cursing & un-professionalism from him as well. Real classy place. This is who GM & Cadillac have as a representative of the "Mark of Excellence"?

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

ANONOMOUS? Any consumer can go online and write a false review that does not represent accuracy. Complete customer satisfaction is something that we take very seriously and always strive to provide a 5-star experience with every visit. This reputation has established us as the #1 Cadillac Buick GMC dealership and destination for sales and service needs on Long Island. The unique thing you’ll find about King O’Rourke is that we are completely transparent with our customers. We have thousands of positive reviews and our customers love us. We appreciate the opportunity to speak with you. Please contact us directly.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

My Buick

Reviewed by JOAN GALLAGHER from Nesconset,NYJune 05, 2021

They made it so easy to turn in my lease car early and pickup a new lease car. I spoke about I wanted and what I wanted to spend. I went in for a test drive and picked it up on my schedule two days later. They listened to everything I had to say. Tom did whatever it took to make me happy. I felt it was truly all about me and I feel that's what its all about. Satisfying the customer make the customer number one. That's what they do Best at King O'Rourke Thank you King O'Rourke

  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Hi, thanks for highlighting our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day.

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About King O'Rourke Auto Group

King O'Rourke Awards - A company built on relationships
The King family has represented the American brand for 40 years. Our goal is to always give the best value and service possible. The King O'Rourke Team from the Sales Professionals the Service Parts & Body Shop Departments and all of the support staff work hard to make sure your experience here is a good one.
Our efforts have been rewarded. We are an on-going winner of the GM Mark of Excellence Dealer Award and Cadillac Dealer of the Year! Our Completely Satisfied customers make this award possible!

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