Chevrolet of Smithtown in Saint James including address, phone, dealer reviews, directions, a map, inventory and more

A member of the family

920 Middle Country Rd
Saint James, NY 11780

Get Directions

Sales: 888-310-0641

Used Cars: 888-484-8807

Hours Toggle

Sales Department

Sun 11:00am – 5:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 4:00pm

Reviews of Chevrolet of Smithtown

Overall Rating:

4.4 (out of 5)

86% recommend this dealer

171 total reviews

Showing the most recent reviews from and DealerRater.

5.0 (out of 5)

My Service Review for Chevrolet of Smithtown (NY)

Reviewed by Michael Weiss from New York, NYMay 13, 2022

I always appreciate the overview of Service Manager Fran. My Service Advisor Kathy A. is always thorough. She advised me on the best Technician to deal with my 'sticking manual transmission clutch' situation in my 2000 Camaro SS and she took time to consult with the technician directly. Kathy is always very cordial, well informed and a pleasure to work with. Ed, the experienced technician, advised replacement of the clutch master cylinder. He also tightened an adjacent component (forgot what it was) as part of his due diligence. He spoke to me about the job afterwards and I appreciated his friendly professionalism. These are some of the reasons I always return to Smithtown Chevrolet.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Leasing of Equinox

Reviewed by VIRGINIA DECUZZI from Smithtown, NYMay 13, 2022

Efficient, honest & on the ball Everyone from sales to finance! Especially Donna & Larry in Smithtown!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Avoid Smithtown Chevy

Reviewed by JORGE PENA from Northport, NYMay 04, 2022

This was a nightmare experience. The original sales person was fired and my order was ?lost? in the dealer system for months. I kept calling and emailing and they would put me through to the fired employee?s voicemail, even though they knew he was not there. After three months, I was finally escalated to a manager (after I called the national Chevrolet customer service and filed a complaint). That?s when Bill Comer was introduced into the situation. He said the car I wanted to order could not be ordered due to a shortage of parts. So instead on contacting me, they waited and waited and let my order sit without anyone contacting me. I asked Bill the price of the vehicle and he said he would send me the invoice for the vehicle purchased. He then said that a different sales person would be my main contact. Never spoke to that person and they never responded to my numerous phone calls. After speaking to reception, they had never heard of the sales person that Bill Comer referred me to. After many phone calls and escalations to customer service, Bill finally returned my call and said the vehicle was being built. I asked again for the price and he sent me a build receipt that had no payment info. I built the car online, should this to Bill and said if this was what I was expecting to pay. He said that the price of the vehicle had gone up since I ordered it. After going back and forth, he said the dealer would honor the price that I was quoted when I ordered the vehicle. So the vehicle was supposed to come in on the 16th of April (5 months after it was ordered). That is when I was introduced to the delivery manager, Dan Jackson. He told me the vehicle was lost and they were working to find it. The vehicle finally arrived at the dealer on the 23rd. At that point, I asked for a final price, which I was never given. I insisted on finding out the price from Bill and we agreed on the original price I was quoted. We agreed on the phone and I asked Bill Comer for this in writing but he never sent it. I then asked Dan, the delivery manager to send me all of the sale paperwork ahead of time because I had a limited window of availability and that I wanted to review everything before I went in. He said he spoke to Bill and that everything was all set up. I again asked that I see all of the paperwork ahead of time. He said that he specializes in quick handovers and assured me that everything that I spoke to Bill about was in order. The morning of the delivery, I walk in to the dealer. They immediately begin taking the plates off the old car and put it on the new car before I sign anything, which I put a stop to and said I wanted to review the paperwork. At that point the sales person should me the paperwork and the price of the vehicle was $5k more than the quote I was given. I asked to speak to Bill and they said he was not in the office and when they called him he refused to speak to me. I asked to speak to the senior sales manager in the floor. He said that ?I got Chevy to build me a rare vehicle and he was not going to sell it to me for the price I had spoken to Bill about.? He said the vehicle price was $5k over what they had quoted me. He continued to mention that he had many people waiting on orders who would happily pay over $10k over that price, so he didn?t need to sell the car to me. I asked for his name and he refused to provide it. This entire nightmare is so unprofessional and corrupt. I would never purchase anything from here and these people should not be employed. What a disgrace. This entire process seemed on the border of being legal from the beginning. I will continue to research who the other sales manager was and update this. He should not be employed either.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

About Chevrolet of Smithtown

If you are looking for a Chevrolet dealer near Bay Shore or the North Shore area visit us in St. James NY. We promise you won't find a better lineup of new and used Chevrolet cars on Long Island! Bay Shore Chevrolet customers continue to make the trip to our Smithtown auto dealership because they know our friendly and knowledgeable staff will help them find exactly what they are looking for. Chevrolet of Smithtown is conveniently located just a few miles north of the Long Island Expressway in St. James at 920 Middle Country Road. Whether you are searching for new or used cars in Smithtown Chevrolet of Smithtown has what you need!

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