O'Connor Chevrolet in Rochester including address, phone, dealer reviews, directions, a map, inventory and more

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3850 W. Henrietta Rd.
Rochester, NY 14623

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 8:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 12:00pm

Reviews of O'Connor Chevrolet

Overall Rating:

4.7 (out of 5)

93% recommend this dealer

166 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

3.3 (out of 5)

Repair miscommunication

Reviewed by Will, Mary Lek from Rochester, nyMay 29, 2021

I have been going to this dealership since my issue with getting a terrible car from someone else. This is the first time I have experienced a problem and it was extremely upsetting. My husband went in with my car to get an oil change so we can take it on vacation. There was a vibration in the front in. It ended being something where they needed to order parts so we scheduled it for the next Monday when we were gone. We dropped the car off Friday before we left. We heard nothing for over a week. We call Saturday, a week after them having my car, for an update. No one knew what was going on. There were no updates. The lady of the phone said she was gonna call her manager over and have her call the person who did the paperwork for an update and call me back. No one ever called me. I go Monday to get an eta and wait patiently. No one acknowledged us or said anything until they were ready, not a big deal just rude and disrespectful. A ?we will be with you in a moment? goes a long way. We finally get someone and the person pulled us up and couldn?t find any of the paperwork and told us ?well the guy over there did you paperwork. Wait for him and see what he says cuz I can?t find anything? we were annoyed. We waited again and when we got to him he had my Information pulled up. He said he thinks it?s done and doesn?t know why no one called me. He goes to get the paperwork abs there is none. So he had to redo it. The car was done. I got the paperwork. And everything works great. The annoying part? It was finished on Monday day the 17th according to the paperwork. The day I picked it up after trying to figure out what was going on with my car? The 21st.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 2

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Traverse

Reviewed by Joseph P. from Ontario NYMay 05, 2021

Great staff. Great deals. All made for a great car buying experience. O’Connor Chevrolet has a customer for life. I recommend them to all my friends and family.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Great service

Reviewed by Bill from VictorMay 04, 2021

Great sales and service! My only place I will go. Bought 3 cars there and always had wonderful experience. Keep up the good work O’Connor

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About O'Connor Chevrolet

For us "customer satisfaction" means making your experience at our dealership as easy and enjoyable as possible. You will find a number of ways that we make customer service the basis of buying and owning a vehicle at O'Connor Chevrolet Inc.

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