255 E Orvis St
Massena, NY 13662

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Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 3:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat 8:00am – 12:00pm

Reviews of Frenchie's Chevrolet

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

A while back I took my 2012 Chevy Silverado 1500 in for

Reviewed by Dean from Massena,N.Y. August 19, 2025

A while back I took my 2012 Chevy Silverado 1500 in for an inspection. I was told it would not pass because the frame was cracked. I said then I'll take it in and have the frame welded. They looked at me and said. You can't do that it would be on record. Instead of getting a second opinion I took them for their word. They showed me 2 trucks the first one was $800. a Month. Just like the one I had but this one was white. The second one was a over $400.00 so I took this deal but they only gave $2000.00 trade in value. Then they put it on a flat bed it was shipped out. I still have my ven # on my old truck and ran it on the internet a week later. Only to find out they lied to make a sale. The truck was back up for sale for $36,000. So I guess the frame wasn't cracked. I was told by Frenchie himself that there was nothing wrong with the truck. What a joke. Frenchie's did not back their end on getting this pre-owned truck up to standards to pass. They had a temp inspection tag on windshield. Since I have had the truck. I have put in well over $2000. Of repairs. New windshield because it was cracked, new muffler system complete because it had a flex pipe in it. And the A/C compressor was rusted off the mount and just hanging there. Little over $1300.00 later now the A/C works completely. No thanks for Frenchie Reps not going good on replacing any item I a 9.5 year Veteran Disabled of the United States Army. Thanks to another garage NOT Frenchie's who made promises and did good by them and made a Veteran smile.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

4.0 (out of 5)

Service

Reviewed by James M Dufresne from Massena,nyApril 30, 2022

I was in for an oil change and asked them to rotate the tires but when I went to pay there wasn?t anything on the bill about tire rotation so I?m guessing they forgot

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 4

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

New Suburban

Reviewed by ANGELA CURMI from Whitestone, NYApril 14, 2022

Great service. Friendly staff. All my questions were answered and love my new vehicle.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About Frenchie's Chevrolet

At Frenchie's Ford in Massena your satisfaction is our primary concern when providing sales and service. With a knowledgeable friendly award winning sales team growing new and used vehicle inventory as well as everyday low prices. This dealership is the only place that you will need when shopping for a new vehicle or used vehicle of any make. The staff is dedicated to exceeding the expectations of each individual that walks through the our door. The sales staff is proud to serve the communities of upstate NY and would like to have the opportunity to earn your business.

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