Royal Motor Company in Cortland including address, phone, dealer reviews, directions, a map, inventory and more

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3838 State Route 281
Cortland, NY 13045

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Sales: 607-218-3440

Used Cars: 607-218-3420

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 8:00pm
Tue 8:00am – 8:00pm
Wed 8:00am – 8:00pm
Thu 8:00am – 8:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat 8:00am – 12:00pm

Reviews of Royal Motor Company

Overall Rating:

1.2 (out of 5)

0% recommend this dealer

4 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Terrible service

Reviewed by Kristina Sutfin from Freeville NyJune 16, 2016

Came here for a simple recall on the door chime took 45 minutes. I left drove 35 minutes home and realized I had no back up camera!!!! I brought it back Royal. They tried telling me it was a recall reminder it worked great before they did the recall. I drove back to Cortland and had wait another 45 minutes. Terrible service rude customer service. Never recommend them or come back!!!!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

All Hassle, No Razzle No Dazzle

Reviewed by Unhappy in Cortland from Cortland, NYSeptember 22, 2015

My wife and I went in to test drive some trucks. We were then pushed into buying a vehicle. We were supposed to have my wife's grandmother as a cosigner, but somehow it ended up only in her name and registered to me. We couldn't even use the warranty we paid extra for because the grandma would have to and we were no longer on speaking terms. Never again will I buy from Royal Pain in the Butt

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

2.0 (out of 5)

Not a good experience

Reviewed by Cortland Mom from Cortland, NYMarch 03, 2015

We had Cindy, a saleslady that was nice, but not helpful at all. She wouldn't give us any prices on any cars. We told her that we wanted to stay around $200-$250 car payment. She was trying to get us to lease a $300 new car. We wanted to buy a used SUV. She didn't listen to our needs and it was a bit rude at points telling us we couldn't afford anything and would have to up our payment. How would I know that we couldn't afford anything? She didn't let us look at any cars or give us any prices on them. Would not recommend to anyone. Went to McGuire in Ithaca and had a much nicer experience.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities 4

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Royal Motor Company

Your satisfaction is at the top of our short-list of goals. This is why our Chevrolet Subaru Nissan and Buick dealership serves Central New York and carries new / used Chevrolet Subaru Nissan and Buick models.

What's more our commitment to your satisfaction transcends the day you sign for your car loan or vehicle lease. Take our service center for example. Known for consistent do-it-right-the-first-time service it's here for all of your routine maintenance and car repair needs.

What do you say isn't it time you put yourself first?

If you answer yes come to Royal Auto Group for all of your automotive needs!

Ready to buy? Get a price quote before visiting the dealership.

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