Paddock Chevrolet in Buffalo including address, phone, dealer reviews, directions, a map, inventory and more

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3232 Delaware Ave
Buffalo, NY 14217

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Sales: 716-261-1417

Used Cars: 716-261-1670

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 6:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Paddock Chevrolet

Overall Rating:

4.3 (out of 5)

82% recommend this dealer

371 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

A DEALER THAT IS GOING DOWN HILL FAST, STAY AWAY!!

Reviewed by Ali from Rochester, NY November 12, 2021

WOW This dealership has really gone down hill, I USED to drive all the way from Rochester to buy vehicles from Paddock, but after so much problems I wouldn't even buy a oil filter from them. They promised a price on a trade in but on the paperwork it was lower, and Mysteriously the price of the car increased over night, by a great amount. Very rude people here, waste of time. IF YOU CHOOSE TO TRY YOUR LUCK WITH THIS DEALER, MAKE SURE YOU READ ALL THE SMALL PRINT, AND WORD FOR WORD. THEY ARE WASHED UP SALES PEOPLE AND WILL DO ANYTHING FOR A BUCK INCLUDING CHANGING THE PRICING RIGHT BEFORE YOUR EYES.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

We appreciate you taking the time to share your experience with our dealership, Ali. We would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you. Sincerely, The Paddock Chevrolet Team

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

STAY AWAY THEY WILL LIE, CHEAT AND STEAL FROM YOU!

Reviewed by Angela from Buffalo, NY October 30, 2021

Make sure read word for word. Was ready to sign a deal and the salesman came back and all of a sudden the terms were changed. This is a bad business here. Not selling to many vehicles so they must have make there money somehow. Be very alert here, they will change things right before your eyes. Last time I step foot in this place.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Angela, we appreciate the opportunity to learn about your experience at our dealership. Your business is valuable to us, and we want to hear more about this situation. Please contact us so that we can work towards a resolution together. Thank you for your patience and understanding. Sincerely, The Paddock Chevrolet Team

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Had a 10:00 appointment to check a tire for slow leak....

Reviewed by rgrovesOctober 23, 2021

Had a 10:00 appointment to check a tire for slow leak. Found a small slice in tire. 14,000 miles on the car. Could not fix it. Had to buy a new tire at $250.00. We were just leaving paddock at 2:00. Took them 4 hours to find a leak and put a new tire on. Was not happy

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact us at your earliest convenience so we can discuss this further. Sincerely, The Paddock Chevrolet Team

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 4

Pricing N/A

Maximum rating = 5

About Paddock Chevrolet

At Paddock Chevrolet of Kenmore NY we know how to treat our customers. If you're looking for the best selection combined with the best customer service in the business Paddock is the auto dealership for you! Check out our online inventory of new Chevy models including the full-sized Silverado fuel-efficient Cruze and the classic Chevy Camaro! Don't let gas prices hit you in the wallet. Lease a new Malibu Volt or Cruze Eco and start driving further on your next tank of gas!

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