Ken Barrett Chevrolet Cadillac in Batavia including address, phone, dealer reviews, directions, a map, inventory and more

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229 W Main St
Batavia, NY 14020

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 5:30pm
Thu 9:00am – 8:00pm
Fri 9:00am – 5:30pm
Sat 9:00am – 3:00pm

Service Department

Sun Closed
Mon 7:30am – 7:00pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 1:00pm

Reviews of Ken Barrett Chevrolet Cadillac

Overall Rating:

4.8 (out of 5)

96% recommend this dealer

25 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Buying

Reviewed by ALLAN BISIG from Batavia,NyOctober 28, 2020

Josh was one of the best salesman I?ve delt with .

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Wow, we're glad you had such a wonderful experience with us! Thank you again for choosing Ken Barrett Chevrolet Cadillac, Inc. and we hope to see you again.

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Ken Barrett Auto

Reviewed by Jord from Corning NYDecember 01, 2019

If there was a negative star rating opt. I would have selected it. This dealership is an absolute joke! My wife and I have been shopping for a new vehicle for her for about a year now. I had found a nice looking Chevy at this dealership via CarGurus. We both agreed it was worth looking into. I called and inquired about it. I spoke with a Josh who was awesome to deal with. I contacted our financial Institution and got all our funding lined out. The dealership was 1hr 45 mins from where we live. We made an appointment to arrive the Friday after Thanksgiving 2019. With intentions to purchase, if all checked out. Upon arrival we dealt with a sales rep named Bob as Josh was off. Number 1 we took the vehicle for a test drive and the sales rep rode along, which was extremely old fashion and made my wife very uncomfortable trying to drive and study the vehicle. After that we made a deal. We were then moved to another guy named Todd, who BTW had the worst customer service skills ever. Long story short due to the holiday and timing we would have had to drive a total of 8 hrs to check vehicle, finalize purchase agreement, pick up check at bank and return to dealership to take the new vehicle home. Not a bid deal, we were prepared to do this. However our bank was going to overnight the check with garrentee delivery, tracking, fax a copy of the check, and supply all legal documents. We asked if we could bring the car home that day and save us another 4 hrs of driving. Well Todd had to ask the owner Ken, answer was no. Ok we understood. I asked if there was some other option. Todd said no. There was no compassion for our situation and zero customer service skills. He said they needed the funds to show immediately. We asked to wire transfer, he asked the owner Kens answer was no. We asked about an eCheck, answer was no! Ok now keep in mind my wife is a extremely knowledgeable Tax and Accounting specialist for a very large financial firm, she deals with money transactions daily ( very large ones) I am a regional Operations Manager for a global billion dollar energy company and deal with clients daily and it's all about customer satisfaction, one way or another. We have three other new vehicles all bought at different dealerships, I have purchased over 50 vehicles in my lifetime. So let's just say we are familiar with the process and how this type of transaction should go. Ok with that said I told Todd we didn't feel they really wanted to work with us. I said ok how about I just put it on our Credit Card, Todd immediately replyed, no, due to fees. Ok how about debit it's immediate funds in there account. Todd asked the owner Ken. Answer was no! Ok so at this point my frustrations are running high, we have literally exhausted multiple legal, lagitamit options to pay for this vehicle and we are being refused. Unfortunately Todd Mr no personality decides to match my frustrations, rather than be a professional customer service rep. Not to mention the owner Ken didn't even have the professionalism or confidence to come talk to us himself and work something out with us, which said alot to us about how important our business was. So I said ok. At this point I was done, ready to walk out, had my poor wife not been so excited and liked the vehicle. My 10 year old daughter asked why that man is so upset. That's a problem. So we reached the only option an that was in thier best interest only! Drive home and bring a check back the next day. Literally a piece of paper over actual funds in a account. Unbelievable. So we did just that. THIS WAS BY FAR THE MUST UNPROFESSIONAL WORST CAR BUYING EXPERIENCE WE HAVE EVER HAD, MY WIFE AND I COULD NOT EVEN BE EXCITED ANYMORE AND WERE MENTALLY AND PHYSICALLY EXHAUSTED WITH THIS PROCESS, ESSPESIALLY AFTER A HAPPY HOLIDAY. WE DO NOT RECOMMEND KEN BARRETT AUTO SALES FOR ANYTHING! they are extremely incompetent and unprofessional! Staff needs trained on professionalism, customer service, educated on computer technolo

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Dear Jord, Thank you and congratulations on the purchase, and thank you for your comments and review. As is often the case there are two sides to every story. As a business that has been operating in a community for over 25 years, we strive every day to provide our customers exceptional sales and service experiences. In our industry, it is considered a best practice to accompany a customer on a test drive. Our insurance company insists on it and our customers appreciate having someone who is familiar with the area and the vehicle riding along to answer questions. Further, in the event that there is mishap during the drive (particularly a customer from out of town), it is best to have a dealership representative in the vehicle who can quickly summon help if needed. The salesperson who accompanied you has over 40 years of experience selling vehicles in Batavia and is an active member of our local VFD and former Fire Department Chief. With respect to vehicle financing, both sides offered options that the other did not accept. Like almost all merchants, we do not to release our retail merchandise unless it is fully paid for. Your initial suggestion was that you would leave your trade with us as security and you would take our vehicle home and bring back a check for the difference. The difference in the value of the vehicles was tens of thousands of dollars. Our discussions turned to a wire-transfer from your bank to ours. We called our bank and they informed us that the transfer could not be confirmed until the following Monday. Again, we would be releasing the vehicle unsecured. We then offered to secure financing on your behalf and hold the contract for a few days until the bank check arrived. For your own reasons, you did not accept this proposal. We have a posted policy that we do not accept payment for vehicles with a credit card. (We do accept payment for repairs and parts with a credit card.) We then discussed a debit card. The issue of merchant fees came up (nearly $1,000) and you initially offed to cover that fee and we agreed. A bit later you had a change of heart and withdrew that suggestion. It would have made all concerned happy if we could have released the vehicle on Friday. Unfortunately, there wasn?t a payment process that all could agree upon. Best wishes for a happy and healthy holiday season. Sincerely, Ken Barrett

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Great service and place to buy

Reviewed by Jason Kirkum from Batavia, nyMay 29, 2019

Great place to buy new or used vehicles. Very nice facilities

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Jason, Thank you for your 5-star review! Our staff works very hard to make you feel like a neighbor and not a number. Thank you for putting your trust and confidence in us. Best, Ken Barrett

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Ken Barrett Chevrolet Cadillac

Ken Barrett Chevrolet Cadillac of Batavia is committed to exceeding YOUR expectations. We provide our customers with an excellent experience that they want to share with their family and friends. We are also committed to remaining a pillar of our community through the support of many youth and religious organizations and events happening in and around Genesee County.

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