Auburn Chevrolet Buick GMC

My experience with Auburn Chevrolet Buick GMC has been a most negative one. My calls to the sales manager have not been returned. They have my winter tires which they offered to switch out of my trade and return to me, as the salesperson, Brittany Crawford, promised me they would return to me within a few days. At one point she even offered to bring them back to me. Nothing has happened. I signed my car deal January 6th. I also asked for the manual which they said they had and would give to me with my tires and I have not heard anything about that. I made a request upon purchasing my vehicle from them which they have completely ignored. As soon as I got my car nobody wants anything to do with me. As far as I'm concerned they stole my tires. And they took advantage of me. Also, the sales associate delivered my car to me and as soon as we were done I left the room for a moment and she was out the door. Did not say thank you or even goodbye. Nothing. Not very good customer service and rude as far as I'm concerned. I would not recommend dealing with this place as nobody is interested and doing anything in the customers best interest. Meg Buck

Total bunch of crooks. Power port was not working, had it looked at and they put a new fuse in. Checking out they handed me a bill for $75! Claimed the fuse in the power port was after market, excuse me the car was a lease! Car was two years old and had way under 20,000 miles why in the world would I lift a finger on a lease. I refused to pay and the manager made a HUGE stink out of it. I will NEVER set foot in that dealership again and I have told every person that I could to not go in there. Don't say you were not warned!

We went in with expectations that we may finally have a good experience, unlike the last 2 previous interactions I have had with the dealership. Wednesday (12/14/22) just proved that regardless of the name (Summit, Auburn, Fox, etc.) that the same players are in place and customer service has not changed. They tried to low ball our trade-in, only stated a few rebates were available resulting in a proposed rebate of $2000 off a New 2022, 45K Blazer. (Mind you this vehicle was slightly over 2 weeks away from being a model year old!) After the short test drive and an agonizing 1.5 hrs later of trying get detailed dollar figures, as well as getting yelled at by the sales manager (mainly because he realized that I was a contentious buyer...do your homework people), we left that night and went directly to Mcguire Chevrolet in Baldwinsville. The customer service was outstanding, they gave us 4K more for our Acadia (without having to negotiate) than was offered by Auburn. They found our substantial GM rewards, secured our rebates and we picked up our New 2023 Equinox RS yesterday (12/15), for a lower payment than we were paying for our Acadia, and that included an 6yr. 100K extended warranty! There is a reason why Auburn Chevrolet has 2.5 Stars through Cars.com and Mcguire has 4.8 Stars! We have found a new home in Mcguire Chevrolet of Baldwinsville!