Chevrolet
New Car Dealership in Albany, NY
Overall Rating
4.9/5
Read dealer reviews
Welcome to DePaula Chevrolet, your Albany Chevrolet and Certified Pre-Owned dealer. Our convenient location on Central Avenue makes a great choice when you're looking for a Chevrolet dealer near Schenectady, Saratoga Springs or Troy, NY. We've been family owned since 1980 and have always put the customer first. Our dedication to you is what makes DePaula different from other car dealerships.
Need service for your new Chevrolet?
DePaula Chevrolet's Chevrolet-trained mechanics can help.
DePaula Chevrolet Reviews
Overall Rating
4.9/5
2523 out of 2596 people recommended this dealer
Overall Facilities:
2.3/5
#TerribleCustomerService
Reviewed by Chris Merrills
in Hoosick Falls, NY
January 19, 2021
I reached out to DePaula several times over the past month to help me find a used 1-ton diesel truck. I gave them everything they needed to be successful but apparently that level of customer service is just not in their wheelhouse. On two separate occasions I searched their website from my PC and found exactly what I needed and in both cases (3 weeks apart), I had to initiate the call to inquire more about the vehicle. Both vehicles I inquired about was listed above the KBB fair market price , which is easy for all consumers to find btw. The funny part is they had that same KBB price listed on their own website for all to see yet they still listed it higher than it should be. Who is the marketing genius behind that? I know, what if we show everyone that visits our website what the price should be and then ask for more. That's an awesome plan... When I tried to negotiate a fair deal with these folks (still within the KBB recommended price range), they basically told me to go pound sand in a roundabout way and there was really no interest on their part to get remotely close to that suggested retail price. Glad to see that they are doing so well that they can turn away customers on a reasonable offer, crazy times I suppose. Let me remind you that this happened on two separate occasions on two separate vehicles so this isn't an accident people, that is how they do business. The sad part is that I purchased a vehicle from them 2 years ago. This is how they treat active customers, guess loyalty means nothing to DePaul Chevrolet. Trust me people, look elsewhere, this group does not have your best interest at heart. #AbsolutelyTerribleCustomerService...
Review
Reviewed by Arya
in albany, ny
October 02, 2020
Did not have a good experience. Felt very pressured. Will not be returning. Maybe it was just the one associate; but still took my business elsewhere
2014 chevy silverado
Reviewed by james
in albany
September 26, 2013
I visited two dealerships in the area and chose depaula chevy for its great customer service and large selection. Roger Kallop was a great sales person to deal with from start to finish and found just what I was looking for. Jay in finance got me an incredible rate on my loan far surpasing even my local credit union. The dealer overall was a great experience.
