Chevrolet Cadillac of Santa Fe

Title: Extremely Poor Ethics and Customer Service Review: I brought my car to this Chevrolet Cadillac of Santa fe for a simple diagnostic and health check because my warranty was about to expire. The car had no issues and no warning lights when I dropped it off. During the visit, they replaced the driver-side door switch without my request. When I picked up the car, I was in a rush to pick up my daughter. on my drive I noticed the Check Engine Light was on—which was NOT on before. The next day, I called to report this. I was told the technician Victor Novbakhtian was sick and my message would be passed to management. No one called me back. I called again the following day, and management , Joe Gonzales finally responded, saying the car now needs another diagnostic—at my expense—because my warranty had expired. I explained the light came on while the car was in their care, but they accused me of lying instead of taking responsibility. This is unacceptable. Their ethics and customer service are the worst I’ve experienced. They created a problem, refused accountability, and tried to charge me for something that happened under their watch. I strongly advise avoiding this shop if you value honesty and professionalism. I will pursue BBB complaint .

Title: Extremely Poor Ethics and Customer Service Review: I brought my car to Chevrolet Cadillac of Santa Fe for a simple diagnostic and health check because my warranty was about to expire. The car had no issues and no warning lights when I dropped it off. During the visit, they replaced the driver-side door switch . When I picked up the car, I was in a rush to pick up my daughter , on my drive I noticed the Check Engine Light was on—which was NOT on before. The next day, I called to report this. I was told the technician Victor Novbakhtian was sick and my message would be passed to management. No one called me back. I called again the following day, and management, Joe Gonzales finally responded, saying the car now needs another diagnostic—at my expense—because my warranty had expired. I explained the light came on while the car was in their care, but they accused me of lying instead of taking responsibility. This is unacceptable. Their ethics and customer service are the worst I’ve experienced. They created a problem, refused accountability, and tried to charge me for something that happened under their watch. I strongly advise avoiding this shop if you value honesty and professionalism. I will pursue BBB complaint.

Excellent experience. I would recommend for friends and family to buy from them. Hope they are let know they are doing a great job. Thank you