2801 University Blvd NE
Albuquerque, NM 87107
Sales: 505-484-2092
Used Cars: 505-484-2092
Sales Department
| Sun | 11:00am – 5:00pm |
| Mon | 9:00am – 7:00pm |
| Tue | 9:00am – 7:00pm |
| Wed | 9:00am – 7:00pm |
| Thu | 9:00am – 7:00pm |
| Fri | 9:00am – 7:00pm |
| Sat | 9:00am – 7:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 8:00am – 5:00pm |
See all dealerships near Albuquerque, NM that carry Chevrolet
Overall Rating:
4.4 (out of 5)
77% recommend this dealer
293 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Phenomenal performance increase after the recall/update
Phenomenal performance increase after the recall/update to the software. very friendly and very kind staff. I?ve been to Galles Chevrolet dozens and dozens of times it never disappoints.
Dealer Response
Hi Remijio, thank you so much for this fantastic review! We are thrilled to hear that the recall/update has led to such a phenomenal performance increase. Our team worked hard to ensure that this process improved our customers' experience, and your feedback is a wonderful affirmation of that effort.
Maximum rating = 5
Worst service experience I have EVER had!
Worst service experience I have EVER had!! Dropped off my 2020 Corvette for an oil change, had them check wiper fluid system for leaks, and asked if they could install the upgraded SD card for the navigation system. Upon returning to pick up my car, I received a bill for $311.37!!! $187.00 to change the oil, and then they charged me $100.00 to take the old SD card out and put the new one in (literally a 30 second task)!!! I asked for the sales manager, and when he came over, I told him it was ridiculous to charge me $100.00 to replace an SD card that I purchased online. I told him i could have done it in 10 seconds, and he sarcastically said "then why didn't you?? He proceeded to lie to me to justify the blatant overcharge and told me it was a complicated process involved hooking up their computer, yada, yada, yada when in fact, it ONLY involved swapping SD cards. He then said "I am surprised he didn't charge you more. I could easily see him charging an hour." This service manager takes the terms disrespectful and unprofessional to another level!! He has zero customer interaction skills and is a VERY poor representative for your company. So HE is what you call a LEADER???? God help you. All this said, I did have an exceptional experience with a customer service representative, Kim Neighoff, when I dropped off my car AND when I picked it up. She was very responsive, asked the right questions, was respectful and professional, etc. Perhaps she should be manager your customer interface instead of the _____ I had to deal with. To top it all off, the maintenance guy did not even change the service sticker, so I can't be sure they even changed the oil!! Oh, and the service ticket left on my dash said to call a number "if you cannot give us a 10", so I called the number and got their voicemail....lmao. You can't make this stuff up. This is a shining example of "how NOT to run a service business"!!! Suffice it to say I will NEVER set foot on the Galles site again....EVER!!
Dealer Response
Yes, our technician installed the SD card to update the maps on the vehicle. After installation of the SD card it did not work because the customers subscription to ON Star had expired, this created additional work for the technician that was working on updating the SD card. We actually charged the customer only half of the actual time the technician spent updating the card instead of the usual time. The customer could not have updated the SD card by himself as he states as he does not have the necessary factory equipment to update it. Thank you for your review.
Maximum rating = 5
Took a little long for an oil change but overall I?
Took a little long for an oil change but overall I?m happy with the service on my vehicle , service advisors were nice at check in and iut
Dealer Response
Hi Christopher, we are pleased you found our service advisors at check in/out to your liking. We do however apologize for the long wait time you experienced. That's not how we like to do things. Next time you bring your vehicle in, we'll aim to get you in and out faster, with the same great service.
Maximum rating = 5
The Galles family began serving New Mexico in 1908. Today Galles Chevrolet is the largest Chevrolet dealership in New Mexico and the only locally owned family operated Chevrolet dealer in Albuquerque. With over 150 employees to serve you Galles Chevrolet is dedicated to offering the highest level of service. Experience the Galles Difference. It's how we've done business for over 100 years.
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