All American Chevrolet

This visit was to purchase our 5th new vehicle.It?s always a pleasure to shop here. The sales person is always very knowledgeable about the vehicle.

The sales person Bill that I was working with, was very helpful and knowledgable from the first phone call through the entire buying process. Even did a few follow up calls to see how I was liking the car and if i had any other questions.

Make sure you stay on top of your own service records/receipts when visiting this dealership!!! Left the car today for a simple oil change and filter replacement. My wife received a call from the service advisor (Jonathan Fried) saying that we also needed a new battery. My wife mentioned to this advisor that she remembers having All American Chevy in Middletown, NJ replace the battery last year. Who happens to be the only dealer we intrusted our car with, since we purchased it their. Of which the advisor reviewed our service records and couldn’t find any such record. My wife then said to hold off on the new battery, as she wanted to check our receipts and asked that they only work on our original request until further notice. Within the hour of hanging up, she received another call from the service advisor apologizing and confirming we did in fact get a new battery last year (August) and that they performed a new test and miraculously, now we no longer need a new battery. We then had a speak with the GM (Tom Cedar), since this exchange with a defensive advisor left us more frustrated. Tom, went on to explain that he has had his own personal issues with this test machine and said that at times he would get false negatives on his demo car from this test machine. WHAT? How many false negatives have occurred at the customers expense? If my wife didn’t say we will check our receipts, we would have walked out of there dealership with an additional $300 unnecessary charge on a battery we didn’t need. This made us even more frustrated with the total exchange. Not to mention Jonathan said “I was that guy.” You’re 100% CORRECT, Jonathan! I’m that guy who isn’t about to be scammed by a dealership who just tried pulling a fast one on us and FAILED! Based on this experience, it’s likely we had this dealership replace a battery six months ago based on their recommendation, that likely didn’t need replacing. Maybe, it was a false negative then. We didn’t ask for a discount (not our intention), but they gave us a $37.99 VIP Discount anyway. Moral of the story, keep your own records/receipts and don’t get played! The Service department at a dealership is one key pillar to their financial success. Unnecessary, recommendations helps them meet their finacial goals. Two cars purchased and exclusive service loyalty over the past 12 years down the drain just like that! If this was VIP treatment, we are more than happy to take our business elsewhere!