Schumacher Chevrolet

“ They bring technical skill with advanced diagnostics…? ? ? “ Dealership SCAM ! ! ! I recently brought my 2016 Chevy Silverado in for service, prior to the end of my 70,000 extended warranty. I mentioned to the Service Writer that I had a slight pulsation in my brake pedal and could he have the mechanic check it out. After the mechanic checked out my truck, the Service Writer told me that the mechanic had reported that my left front caliper was frozen and causing excessive brake pad and rotor wear on my left front. He stated that I will need a NEW Caliper and Both front Rotors and Brake Pads replaced. I told him I would forgo doing this at that time. What I didn’t tell the Service Writer was that I had just replaced both Brake Rotors and Brake Pads just 3 months earlier. So after having them do an oil change and front transfer case service I took my truck home. The following morning, I jacked the front of my truck up and checked the tire free spin. Both tires spun freely. Next I removed the wheels and checked the Brake Rotors and Pads. Both were wearing evenly and smooth. ( Which I was told the mechanic stated, were worn down excessively on the drivers side wheel ( due to a frozen caliper ) and uneven to the passenger side wheel ( due to the frozen caliper on the drivers side ). Dealership Scam ? I will NEVER go back to this dealership for service or anything else. You may want to set up and have someone from Chevrolet check these people out. In the Schumacher Chevrolet ads they say “ Come Join The Family ! “, Yeah, after my experience that’s an invitation to “ Come join the family “ and get Screwed !

****WILL NEVER RETURN **** TOOK MY NEW 2022 SILVERADO TRUCK IN FOR A RECALL AND SCHEDULED MY SERVICE 2 WEEKS IN ADVANCE AND WHEN I ARRIVED THEY NEVER ORDERED THE PARTS, I WAS SO MAD, THE UNDERWITER AND SERVICE MANAGER HAD NO EXPLANATION AND SAD IT WAS GM'S FAULT. I HAVE A LETTER FROM GM STATING THAT THE DEALER MUST ORDER THE CORRECT PASTS PRIOR TO SCHEDULING MY SERVICE APPOITMENT. I'M SELF EMPLOYED AND LOST A DAYS PAY BECAUSE I HAD TO CANCE MY WORK TO TAKE THE DAY OFF. I MADE A COPLAINT TO GM AND ASKED THAT THE DEALER CONTAC ME WITH AND EXPLANATION AND NEVER HAD A CALL FROM THEM, BESIDED THAT I WAS TOLD BY THE SERVICE MANAGER AND THE WRITER NEVER TO RETURN TO THE DEALERSHIP. ANYONE LOOKING FOR GM SERVICE STAY AWAY FROM SCHUMACHER CHEVY ( LITTLE FALLS NJ).

Excellent Place, and I sale salesman Rocket there. Rocket is awesome. Be coming in next mont for another deal with Rocket.