Nielsen Chevrolet in Dover including address, phone, dealer reviews, directions, a map, inventory and more

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1 US-46
Dover, NJ 07801

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Sales: 973-366-1243

Used Cars: 973-366-1243

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 4:30pm

Reviews of Nielsen Chevrolet

Overall Rating:

4.9 (out of 5)

98% recommend this dealer

159 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Great process

Reviewed by Limary from CTJanuary 16, 2021

When I call Roy answer and just talking to him gave me security that this was going to be a good experience to buy my son his 1st car. We get to the dealership and Axel was assigned to be our seller wow excellent working with him. He was very honest and open to answer all our concerns. His expertise was on point and communication awesome. He never rush us into anything. Thanks Axel for your great service.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hi, thank you for taking the time to leave us feedback about your experience with us. At Nielsen Chevrolet, customer satisfaction is our highest priority.

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

TERRIBLE

Reviewed by NN from Rockaway, NJOctober 17, 2020

If I could give 0 stars, I would. I bought a 2017 Chevy Colorado from them a few months ago that was pre-certified, meaning that I had bumper-to-bumper coverage for up to a certain amount miles. Three months after driving the vehicle, the belt started squeaking and I brought the truck in for service. They returned the truck to me and said there was nothing wrong. This was March.. fast forward to now, the belt got worse and became louder. I decided to bring the truck in again on Tuesday to get it looked at for the same issue. Al, the Service Manager, told me that they would no longer honor my warranty because I was about a thousand over, even though I had already brought the truck in earlier for the same issue (covered by the warranty) and they said there was no problem. I then talked to Roy, the Sales Manager, who sold me the truck, and he laughed in my face about the situation and told me that he “doesn’t xxxxing need my xxxx right now.” Then, he proceeded to tell me if I don’t like the way things are run here to “take my xxxxing business somewhere else.” We then had an exchange of words to which I decided to leave my truck there, giving hope that they might do the right thing. Service then left me in limbo for four days, making me miss two work days because I didn’t have a vehicle to get to work. Whenever I called, they didn’t answer the phone or told me they would get back to me. I then contacted Chevy corporate to file a complaint. Corporate settled the dispute with the dealership and the dealership agreed to pay for parts, having me foot the bill of the labor. But when I went to pick up my truck, the dealership charged me for BOTH the parts and labor. I couldn’t afford to lose another day of work, so I paid in full, but made sure to contact corporate afterwards. I wouldn’t even recommend my worst enemy to buy from this dealership. They are HIGHLY unprofessional and only care about getting your money and not doing right by the customer. Don’t waste your time or money for a terrible experience.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi, thank you for taking the time to leave us feedback about your experience with us. At Nielsen Chevrolet, customer satisfaction is our highest priority.

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Professionalism and courteous service in crisis

Reviewed by Alan G from West Orange, NJApril 18, 2020

During the height of the COVID-19 crisis, my salesman Roy went over and beyond to get me a quick quote with 2 payment options within hours of my first call - unlike many other dealers where it took days to get any information. He explained all the options for my purchase in a professional and courteous manner. He didn't use the crisis as an excuse for delay as so many other dealerships had done during my two week search before I called him. He made the buying experience pleasant, which is especially needed in these trying times.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

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