MacMulkin Chevrolet Cadillac

I had my Chevy Tahoe serviced at your service department on November 29…11 days ago. I got an oil change and tire rotation. I’ve come to expect that there’s a long wait and it’s pretty expensive. Driving home this evening, I felt some vibration and was hearing a strange noise coming from the driver’s side front wheel. I pulled over to see if I had a flat or had run something over, but I couldn’t see anything. I called a local, honest mechanic and he asked me to bring it in right away so he could make sure it was safe. As it turns out, 1/2 of the lug nuts on my front driver’s side tire were so loose that he could unscrew them easily with the flick of his finger!!! I’m so glad that I didn’t drive to work like that tomorrow! I will NEVER return to MacMulkin for any service again!

Members were very receptive and helpful in my journey into buying my first Corvette. Every member was available to answer questions even when my primary contact was out of office, presenting a collaborative (not cutthroat) team sales approach. The dealership was extremely clean and presentable. Its status as a leading Corvette dealer provided ample on-site cars that give customers an opportunity to see a variety of different options in-person, which drastically helped with decision making.

Great repair work… but the rental department was so petty it cost them a loyal customer. My sales rep is fantastic and the body shop did great work on expensive new truck. I was completely happy with that side of the dealership. But the rental department? That was an absolute nightmare — and honestly, shockingly petty. I rented an older vehicle while my truck was in for repairs. No complaints there. I barely drive during the week and was told my repair would take one week (it ended up taking three, but I rolled with it). When I went to return the rental, everything went sideways. I was suddenly told there was “damage” I was responsible for: A cracked key fob with buttons that were already worn down from age. A worn shifter, which was clearly long-term wear and tear. A scratch in the back of center console that I did not make. They actually said to me, “It looks like you ran it over.” No — the key sat in the cup holder 90% of the time. For all this so-called “damage,” they tried to charge me over $800. They refused to consider the age of the vehicle, and after being there for two hours dealing with this they told me to “just make an insurance claim.” So I did, paid my deductible, and left stunned. It felt petty, dishonest, and like a setup for extra money or insurance payouts. And here’s the worst part: Their behavior in the rental department has now made it so I will never return here for service again — despite my loyalty and great experiences with the sales and body work department. It’s a shame how quickly one department can ruin the trust the others worked hard to build. If you rent here, document every inch of the vehicle. Better yet, rent somewhere else.