Quirk Chevrolet Manchester

Excellent Service all the way around. Tech was great. Careful & Efficient with my Corvette. (1st Complimentary Service Visit) Adam and Chris not so much. No, I'm kidding. All the members of the Service Department are always professional & courteous Even the young Lady in Sales who engaged me as I walked down to the sales end of the dealership. She was very pleasant. Over-all, my experience was Excellent! Prompt, Timely & Personable. Thank You members of the Quirk Service Department

Subject: Extremely Disappointed with Service – Quirk Chevrolet Manchester NH We have purchased five vehicles from Quirk Chevrolet in Manchester, NH over the years, but this last experience was by far the worst. From the start, communication has been nonexistent. You can never get a live person to answer the phone—only a voicemail—and no one returns calls. Unfortunately, we were in an accident with our most recent purchase, and the service experience from that point on was unacceptable. It took 4½ months to repair the vehicle, and since getting it back we’ve had to return it three separate times for missed repairs: disconnected wires, missing parts, and other oversights. Throughout the process there was absolutely no communication—I had to call multiple times with no response. This is not what I call customer service. After years of loyalty to Quirk Chevrolet, this experience has completely changed my opinion. I will never purchase another vehicle from them again. I am done.

Shown a "demo" '23 Silverado advertised on their website and represented as "a demo that is new". (I've seen this before, dealer plates go on the vehicle, vehicle is never titled. It's right in NH law. Over 2,000 miles never titled is demo). Had, in what I will only say in my opinion was a horrific sales experience with Craig Russell. But, the GM product was good and the price was good, so as many of us often have I slogged past the slime. Next day filed a complaint to ask if tactics used during the sale were legal. The Gen. Mgr. told me immediately that they can refuse sale of a vehicle to anyone, NOT, wow are you kidding, not can I get your story of events. He asks me what do I want to do? I told him honestly I didn't know. I was hoping he'd of steered the conversation I guess. So that was it there, Chevy branch never contacted me the next day like every "new" vehicle I've purchased. Had to ask for my sales contract as the night I purchased it they said they'd e-mail me the contract. (I know. But I was frazzled.) Dealership contact ended. Wrote a letter of demand knowing that would reignite communication. I then find out through the Mass RMV that the truck had been titled by Quirk already... Owner #1. Certificate of origin no longer a factor. For approx. 3 weeks through the BBB and e-mails the attorney representing them denied the vehicle as used. AFTER the approx. 3 week period I'm told I signed a document stating I knew the vehicle was used. I said I would love to see it. The PDF document I received was most suprising as it was a Mass Title reassigned to Quirk Chevy Manch. Owner #2, then below that, a reassignment of title the night of my purchase. I've never seen a Mass Title before, use your imagination. The truck had transformed from a new/demo to a used vehicle and I had known that all along even though they had just been fighting for weeks saying it wasn't? First I was upset and frantic called, emailed, called Attorney multiple times. Our usual communication had a lag and I was accusing something serious. I regained lucidity and was like... if they had this supposed physical title of transfer (no ppwk in my contract mentioning this, no buyers guide in my contract or on the truck) WHY if I called and said "I don't have a new truck here!" wouldn't the first thing you present be that reassignment of title and say... Hey, BBB, hey Kevin you hit your head. Here's a Gov. doc. RIGHT HERE, that you signed. Stop contacting us. OR would you have a boutique lawfirm out of Boston go back and forth with me for weeks whether the truck was used or not? GM involved by me. Make sense to anyone? Sales contract checkbox is checked new, on odometer statement page disclosed mileage and checked the box that truck was new. Not demo, not used. I'll find out on Monday what they checked off on the Gov. doc. for app. of NH Title. My story is true. No word of a lie. Tried calling the dealer, Tried the BBB, the gentleman I spoke with said him nor his Super. had ever seen anything like this before so they just closed the complaint. He admitted it was beyond the purvue of what BBB can help with. One other thing I can't figure out and I do not know the answer. On my contract I was shown $0 for a Limited Lifetime Engine Warranty, no spots to opt out, only boxes to opt in which my salesman populated. Just something Quirk does, the salesman said. Zeros all down the contract. Much later as I'm dissecting things I pull up the warranty page and it says "How much extra will it cost?" the word extra caught my eye but I kept reading. It then says "Nothing! The Lifetime Engine Warranty comes with the selling price of the vehicle." .... Wouldn't that sentence just stop at the word Nothing!? No one will answer me on this point, the insurance is by Zurich so it's not free to Quirk. Maybe someone else can find out is it baked into the price? Or is it out of the kindness of their hearts and they have a huge red ink line on their ledger?